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City Willingdon Park, Burnaby
Title Manager, Business Performance and Finance
Branch Gas
Affiliation Management & Exempt
Closing Date 5/10/2013
Job Status Full Time Temporary
Approximate End Date for Temporary Job 7/11/2014
# of Positions Available 1
Position Overview
Reporting to the Vice President - Customer Service, this position is responsible to provide leadership in the development, implementation and execution of business performance and financial activities for the customer service organization.
Provide leadership in the development, implementation and execution of all financial and regulatory matters for Customer Service; design and develop financial models and provide analysis related to options and results. Represent Customer Service in the administration of departmental finances and corporate scorecard measures to ensure objectives are met; facilitate input into various corporate reviews and risk management exercises.  
Provide financial reporting and oversight of operational costs for Customer Service and Billing Operations; oversee annual budgeting and forecasting processes and ensure annual budgets are prepared in accordance with established practices and reporting of operating costs are completed in an accurate and timely manner. Ensure emerging pressures and opportunities to reduce costs are effectively managed; provide guidance and direction in the resolution of financial concerns and issues.
Oversee regulatory performance measures and monthly management reporting and provide monthly and annual cost and service quality reporting. Provide leadership in the development of significant regulatory applications to all regulatory bodies; prepare revenue requirement and rate design applications for regulatory filings to the BCUC, including written documentation and responses to information requests.
Provide leadership in the execution of business performance measurement activities for call centre and billing operations; monitor operational performance through the development, implementation and maintenance of key performance measures and related reports, scorecards, dashboards. Collaborate with leadership team in the development of metrics, annual activity and budget planning cycles and related schedules to ensure oversight in financial and operational targets.
Establish and maintain effective working relationship with leadership team and key stakeholders in the execution of strategic initiatives including the development of new opportunities.  Work with technology staff and department managers in the development, implementation and maintenance of reporting tools, budgets and resolution of problems, variances.  
Education and Experience: 
Bachelor’s degree in Finance or an Accounting Designation from a recognized program plus Five (5) to Eight (8) years’ recent, related experience in a financial leadership capacity or an equivalent combination of education, training and experience. Valid BC Driver’s License.
Role Specific Knowledge, Skills and Abilities: 
  • Knowledge of the Utility Industry
  • Knowledge of best practices in financial analysis, planning and modeling
  • Knowledge of regulatory legislation, processes, principles and constructs
  • Knowledge and understanding of budget processes and procedures
  • Demonstrated ability to apply superior judgment, strategic and innovative thinking in decision making
  • Demonstrated ability to effectively persuade and influence others, negotiate solutions, build consensus
  • Demonstrated ability to develop and maintain effective working relationships
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Demonstrated ability to organize work, meet priorities and to work within demanding work schedules.
  • Demonstrated ability to analyze and resolve problems/conflict
  • Demonstrated ability to work both independently and as part of a team
  • Intermediate level computer skills in Microsoft Office Suite including expertise in MS Excel
  • Strong working knowledge of SAP applications and related financial options, together with working knowledge of Business warehouse applications and reports
Additional Information This position is a full-time temporary opportunity located in Burnaby with an approximate end date of July 11th 2014.

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