Education and Experience:
Bachelors degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience. Valid BC Drivers License.
Role Specific Knowledge, Skills and Abilities:
Knowledge of the Utility Industry an asset
Expert knowledge of workforce management systems, programs and principles
Demonstrated ability to develop performance related reporting
Demonstrated ability to analyse data and apply judgment in decision making/problem solving situations
Demonstrated ability to work with complex reports
Demonstrated ability to develop and maintain effective working relationships
Demonstrated ability to communicate effectively both verbally and in writing
Demonstrated ability to organize work, meet priorities and to work within demanding work schedules.
Demonstrated ability to work both independently and as part of a team
Advanced level computer skills in Microsoft Office Suite