1. Coordinates projects, including but not limited to:
a) defining customer requirements and project scope, creating and maintaining customer data,
b) ensuring all service product requirements are collected,
c) explaining FortisBC processes, procedures and requirements to customers,
d) electing the appropriate service products and pricing,
e) conveying related permit requirements to customers,
f) informing the customer of the price for the service product(s),
g) scheduling the work with the customer following a check of crew (capacity planning) and materials availability and creating work orders.
2. Processes jobs, including but not limited to:
a) reviewing foreign utility data, legal land-base considerations and geography to determine appropriate gas layout and depth in accordance with FortisBC standards,
b) drafting written work procedures (per company standard OHS 03-14) for manager’s review and approval,
c) completing electronic layout or Engineering drawings,
d) confirming and updating pipe sizing on drawings as defined by System Planning,
e) identifying and obtaining required internal and external approvals and prerequisites,
f) identifying and requisitioning required inventoried materials and manufactured items,
g) completing detailed estimates,
utilizing economic test tools to determine pricing of installations,
i) explaining FortisBC procedures, policies, rate processes and municipal, provincial and federal regulations to customers,
j) working with customers and authorities to ensure all service products requirements are collected and met,
k) scheduling the work with the customer by checking for crew availability using the capacity planning information.
(Projects will include vertical subdivision designs.)
3. Ensures completion of the job and maintains customer relations, including but not limited to:
a) building relationships with current, repeat and potential customers and external contacts,
b) responding to customer inquiries including but not limited to installation costs, bill calculations, and the scheduling of work,
c) acting as primary contact for premium rated builder/developers and internal/external customers.
4. Responds to a variety of operational and maintenance issues which may include (but are not limited to):
d) overbuilds of plant related to all customer classes and identified by both the customer and company programs,
e) metering consolidations/de-consolidations,
f) meter protection,
g) commercial/industrial metering assembly upgrades (company driven),
h) corrosion maintenance (houseline/riser replacement, anode bed install/removal),
i) IP/TP service line additions/removals,
j) complex main and valve lowerings, raisings, and/or abandonments,
k) activities related to hazard remediation and system maintenance requirements.
5. Provides direction to Planning and Design Technicians and Technologist 1’s within the department.
6. Performs duties of a minor nature related to the above duties, including driving a vehicle, which do not affect the rating of the job.