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Service Area Development & Compliance/Licensing & Municipal Law
File # B-38-13E
Posting Closed Date 5/27/2013
Position Title Inquiry Clerk
Position Type Permanent - Full Time
Employee Group CUPE Local 101
Summary of Duties Reports to a manager. Investigates, interprets, instructs and negotiates settlement with regard to alleged parking infractions, as they relate to various Municipal By-laws. Facilitate with administrative responses and the scheduling of pre-trial hearings. Provides information and reviews for completeness of trial re-openings and Notice of Motion. Provide in-depth clarification on judicial system, legislation changes and appeal procedures. Perform the duties of the Parking Co-ordinator in his/her absence where required. 
Work Performed  
Investigates, interprets, instructs and resolves issues with regard to alleged parking infractions
as they relate to various Municipal By-laws. Such responses require vast knowledge of all applicable by-laws and the Provincial Offences Act and Highway Traffic Act.
 
Assists with administrative investigations of unresolved complaints and provide written response
 
Performs the duties of the Parking Co-ordinator in his/her absence and facilitate administratively
where required.
 
Provides information and reviews for completeness of trial re-openings and Notice of Motion
for submission to a Justice of The Peace acting in the capacity of Clerk of the Court.
 
Authorized to cancel, withdraw or refund infractions where justified
 
Investigates status of NSF cheques and oversee corporate reimbursement with regard to settlement.
 
Provides written and verbal clarification on judicial system, legislation changes and appeal
procedures.
 
Schedules, completes documentation and notifies defendants of pre-trial hearings.
 
Directs Provincial Offences Officers daily as to territory requiring enforcement, monitors and operates radio communication base station and maintain radio log book.
 
Resolves issues without court intervention, grant extensions of time to pay, respond to judicial issues as they relate to convictions.
 
Resolves matters relating to disputes on outstanding parking issues at the municipal level.
 
Responds to complaints through access to Ministry of Transportation and Department of Fine and Control Centre on all matters relating to plate suspension and plate re-instatement.
 
Researches computer files to determine status of alleged infractions and directs the public as to the various options available to them - includes responding to Ministry of Transportation, Department of Fine and Control Centre and appeals received at Plate Denial.
 
Provides detailed explanation of offence/payment histories prior to driver plate renewals
 
Inputs data on computer terminal daily for processing parking infractions, notices and all court related matters.
 
Processes and mails Notices of Impending Conviction and Notice of Fine and Due Date.
 
Processes Ministry of Transportation Update Listing, Outstanding Parking Infraction Register and Certificate Requesting Conviction Register and related forms. Controls and tracks infractions through to Plate Denial.
 
Assesses when to complete then prepare meter, enforcement and ticket appeal forms for investigation.
 
Controls, monitors and distributes all defective sign reports and enforcement solicitation.
 
Receives and distributes incoming payments and correspondence received by mail and over the counter.
 
Performs clerical and data processing duties as required. Maintains all inventory and plate denial records as requirement by provincial legislature.
 
Sorts, checks, records and files Parking Infractions as well as all notices.
 
Operates standard office equipment, including personal computer, radio base station, mail opener and sealer machines.
 
Performs related duties as assigned.
Qualifications Two year Community College Law and Security Administration , Police Foundations or two year community college in a related field.
Experience Minimum three years to four years in parking related matters and administration
Specialized Training and Licenses Minimum of three to four years experience with respect to parking related matters, administration, with working knowledge of the Provincial Offences Act and the regulations thereunder governing Provincial offence administration.
 
Customer service and conflict resolution skills required
 
Typing speed - 60 WPM
Compensation Range $37,574 to $52,369
Important Instructions PLEASE UPLOAD YOUR TRANSCRIPTS WITH YOUR APPLICATION (Under the Documents Section)
 
Please note successful candidates will be asked to provide a basic criminal record check, dated within the last six months. This documentation would not be required until further in the recruitment process (following the interview stage if selected).
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