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Service Area Corporate Services/Finance
File # M-44-13E
Posting Closed Date 9/20/2013
Position Title Manager II, Customer Service & Assessment
Position Type Permanent - Full Time
Employee Group Management
Summary of Duties Reports to the Division Manager IV, Taxation and Revenue.  Responsible for the management of municipal issues related to property assessment, resultant assessment appeals and tax appeals, rebate programs and special charges.  Responsible for the operation of the public information unit related to taxation and property assessment.
Work Performed
  • Manages the effective operations of the following:
    - provision of public information services related to taxation and assessment
    - provision of property assessment appeal board decision recalculation and administration under the Assessment Act and Municipal Act
    - administration of assorted tax rebate programs
    - administration of tax appeal program under the Municipal Act
    - provision of assessment roll audit function including municipal assessment appeals
    - administration of tax/assessment related functions required under the Local Improvement Act, Drainage Act and Tile Drain Loans Act
  • Provides policy analysis support related to assessment and tax legislation.
  • Responsible to supervise the day-to-day activities of the staff in Customer Service and Assessment Section, including hiring, training, promotions, discipline and termination.
  • Liaises with the Municipal Property Assessment Corporation.
  • Assists with the preparation of the Service Area Budget and with expenditure and revenue control related to property assessment budgets.
  • Identifies, researches and proposes changes to public information and assessment procedures.
  • Attends meetings of City Council, Finance & Administration Committee and Standing Committees, as required and advises on matters relating to property assessment, the assessment roll and tax adjustments.
  • Ensures compliance with assessment and taxation legislation.
  • Assists with administration of GIS and planning initiatives associated with assessment.
  • Represents the Division Manager IV – Taxation and Revenue at various meetings regarding tax appeal, customer service, and assessment issues.
  • Performs related duties as assigned.
Qualifications Completion of three year Bachelor Degree majoring in Geography, Economics or Business and Professional Property Assessment Designation.
  • Member of the Institute of Municipal Assessors of Ontario.
  • Minimum of five years related experience in a managerial capacity in municipal taxation and assessment.
  • Excellent analytical, research and organizational skills.
  • Demonstrated experience interpreting a variety of legislative issues, governmental policies and procedural issues.
  • Excellent verbal and written communication skills.
Compensation Range $75,384 to $101,646
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