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Service Area Tourism London
File # B-12-13E
Posting Closed Date 2/18/2013
Position Title Seasonal Tourism Counsellor
Position Type Temporary - Full Time
Employee Group CUPE Local 101
Position Start Date 5/13/2013
Position End Date 9/2/2013
Summary of Duties Reporting to the Coordinator, Administration & Information Services, performs various duties associated with the provision of tourist information to customers of Tourism Information Centres or via the mail, telephone or Internet, as well as providing administrative and event servicing supports within Tourism London.
Work Performed
  • Responsible for Tourism Counsellor duties at Tourism London Information Centres in servicing inquiries from visitors or via the telephone, Internet or by mail along with the stocking of display racks, setting up of presentation materials and displays and related activities, such as the sale of sight seeing bus tour tickets, souvenirs, maps, etc.
  • Assists in the development of brochures produced by Tourism London.
  • Enters names of visitors seeking information on London into a database and processes individual tourism packages, along with data collection and related tasks.
  • Acts as a host or hostess on City sight seeing bus tours, including relaying of standard tour commentary.
  • Provides servicing support to tournaments, meets, conferences and conventions, travel trade shows and other initiatives undertaken by Tourism London.
  • Performs office duties, such as addressing labels and envelopes, preparing mail-out material, keeping shelves supplied with brochures and other materials, as well as other manual and computerbased assignments.
  • Performs evening and weekend job related duties, as required.
  • Performs related duties as assigned.
Qualifications Six months from Tourism and Travel Diploma
Experience Three month's related experience
Specialized Training and Licenses
Demonstrated proficiency in wordprocessing, spreadsheets and various software.
Typing speed required is 50 w.p.m.
Valid Driver’s License.
Must be familiar with City of London events.
Exemplary customer service skills are essential.
Compensation Range $15.63 per hour
Other Information
This posting is for 4 positions.  These are temporary positions being filled on a temporary basis from May 13, 2013 to September 2, 2013.
35 hours per week.
Please note that shift work and weekends are requried.
Downtown Tourist Information Centre, 391 Wellington Street
Wellington Road Tourist Information Centre, 696 Wellington Road South
Important Instructions
Please note successful candidates will be asked to provide a basic criminal record check dated within the last six months.  This documentation would not be required until further in the recruitment process (following the interview stage if selected).
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