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City Ottawa
State/Province Ontario [ON]
Job Title Records Representative
Employment Status Term
Branch/Department Records Management Department
Reports to [Title] Manager, Records
Position Overview
Looking to grow your Career at Alterna? 
Scope of Position
The Records Representative performs a number of activities related to storage and retrieval of records and responding to requests for information from internal and external clients.
Key Responsibilities
  • Actively manage incoming and outgoing files
  • Participate in the clean-up of legacy records and files
  • Manage incoming and outgoing boxes (weighing up to 22kg)
  • Respond to incoming service requests and escalate to management when appropriate
  • Participate in Records Management projects
  • Provide timely reports to management and team members on tasks, initiatives, and projects
  • Manage role-related records tasks
  • Post-secondary education in a field related to the position, such as Records Management or Information Management and/or equivalent related work experience
  • Knowledge of Alterna files and documents would be an asset
Key Skills and Competencies
  • Intermediate technical computer skills with Microsoft Office suite software
  • Knowledge of and experience with electronic document and records management systems and tools (e.g., Tab Fusion RMS, Tab Quick, Access Databases) is a definite asset
  • Ability to seek information by asking questions to clarify requests and provide relevant and appropriate records to clients
  • Demonstrate attention to detail at all times
  • Ability to multi task and ensure quality control
  • Ability to understand internal staff concerns and take personal responsibility for responding to requests in a timely manner
  • Develop and maintain collaborative relationships with internal clients to support operational objectives
At Alterna, we offer a competitive total rewards program, the ability to achieve real work-life balance, and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!
* Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined below. 


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