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Organization Overview Marquise Group is the fastest growing facilities management company in our industry. The company was incorporated in 1993 and belongs to Compass Group Canada group of companies. Currently, we have 3000 employees across Canada. Our company provides services in three different sectors: Facilities Management, Hospitality Services and Customer Service. As an industry leader, we provide services to commercial buildings, airport, retail, industrial, education and healthcare specialty facilities. Our mission is to provide service excellence to our clients and their customers.
Site Number 181750
City Richmond
Province British Columbia [BC]
Country Canada [CA]
Title HR Coordinator-Maternity Leave Position
Job ID 1503
Position Overview The Customer Service HR Coordinator plays a key role within the Customer Service Operation. The Coordinator is responsible for the hiring of all Customer Service Ambassadors by reviewing cyclical patterns, current staffing levels, and anticipating when and where additional resources may be required. He/She is responsible for all initial employee orientations, maintaining employee files, administering employee benefits, completing bi-weekly payroll as well as supporting and advising management with all employee performance management. He/She acts as a liaison between Customer Service Ambassadors, Concierges and Management, and can be counted on for his/her professionalism, confidentiality, discretion and diplomacy.
Responsibilities  Full-cycle Recruitment – Identifies staffing needs, creates and maintains all job postings, reviews and selects suitable candidates, interviews, reference checks and establishes new hires
 Responsible for new employee orientation
 Tracking of all employee hours through EPay payroll
 Identifying and amending employee hand scan errors through exception reports
 Processing adjustments, differentials and lead wages
 Assists the Administrative Assistant with scheduling as needed
 Performance Management – Support Senior team in performance management and all disciplinary action
 Administers all WCB claims while liaising with Head Office Personnel
 Leads the Health and Safety Committee and all practices and procedures
 Administers and maintains all benefits for qualified Ambassadors
 Coordination and execution of all staff related events
 Other duties as required
Requirements Qualifications:

 A minimum of 3 years of Human Resources experience
 Scheduling experience an asset
 Multi-tasking, the ability to prioritize and maintain collected in stressful situations is a must
 An ability to work with minimal supervision and a proactive attitude
 Ability to demonstrate tact, diplomacy, confidentiality, discretion and sound judgment
 Intermediate level of expertise with Access, Word, Excel, PowerPoint and Outlook
 Strong interpersonal, written and spoken communications skills
 Strong leadership skills, strong organizational skills and the ability to think critically
 Must be available to work flexible hours including nights, weekends and holidays
 Must have the ability to acquire and maintain RAIC (Airport Security) clearance



Core Competencies:

 Strong written and spoken communications skills
 Strong interpersonal skills
 Ability to demonstrate tact, diplomacy, confidentiality, discretion and sound judgment
 Strong leadership skills
 Strong organizational skills
 Strong critical thinking
Functional Area Customer Service [Tourism & Guest Services]
Job Status Full Time Temporary
Start Date 2/10/2014
End Date 3/22/2015
Date Added 1/9/2014
Location Greater Vancouver - Vancouver
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