Division	Flowers
City	Lisle
State	Illinois [IL]
Function	Commercial Ops/Customer Care
Position Title	Customer Care Representative
Job ID	1485
Role Purpose/Accountabilities	• To provide excellent service and support to Syngenta customers, vendors, and sales representatives in the horticultural industry. Accountabilities • Responsible for providing customer service to Syngenta customers and Sales Reps as they require entry of orders, and also work with vendors to determine product availability. Review quotes and process orders. • Manage individual time to effectively handle and prioritize multiple inbound and outbound calls, solve customer issues, and complete daily activities. • Manage orders from start to finish including order entry, sourcing product, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes. • Process order acknowledgments. • Follow all SAP and Customer Care procedures as outlined by Team Leads and Customer Care Manager (CCM). • Provide accurate and complete documentation on all issues so anyone can fill in if necessary. • Provide recommendations for problem resolution. • Strive for the highest internal and external customer satisfaction at all times. • Communicate issues to Lead CCR and/or CCM as needed. • Participate in special projects as required by Lead CCR or CCM. • Provide back up for product group members on a regular basis, provide back up in other areas as requested. • Willingly work additional hours occasionally during the busy season, or complete tasks outside of the job description as the yearly business cycle dictates.
Knowledge, Skills & Experience	Critical knowledge • Strong interpersonal skills and a “team player” attitude with demonstrated Customer Care skills • Demonstrated ability to prioritize, multi-task and problem solve. • Excellent oral and written communication skills • Self starter with excellent time management skills Critical experience • Minimum 2 years Customer Care experience Critical technical, professional and personal capabilities • Demonstrated computer literacy in Word, Excel, and Outlook. Knowledge of SAP or other comparable database would be beneficial.
Additional Information	• A minimum of 2 years in current position is required (requirement for internal applicants only) • All applicants must be eligible to work in the US. • Occasional Travel Required.

ApplyTell A Friend