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Organization Overview Would you like to join an organization that provides innovative healthcare services across Canada? We are searching for talented individuals to play an important supporting role within the organization. VON is Canada’s largest, national, not-for-profit home and community care organization. We’ve been offering high-quality, innovative care and supports since 1897. Come work with us - it’s a job that matters!
Req ID 5324 - CAS - GB
Position Title Client Service Associate
Employee Group Casual/Relief
On Call No
Category Admin
Program or Dept. Visiting Nursing
Job Summary The Client Service Associate serves as the service and information liaison between funders, clients and the care team and community. The Client Service Associate receives and processes referrals and updates, and responds to inquiries from the community, customers, clients, doctors, service providers, and other agencies.
Responsibilities
  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records.
  • Liaise with funders, clients and the care team in the community regarding services and information, and is the first point of contact for all incoming service requests.
  • Process referrals, updates, orders, triaging of calls and information as appropriate.
  • Manage the ongoing coordination of frontline service provider schedules.
  • Participate with the team in achieving and meeting service metrics.
  • Work closely with frontline nurses through team huddles, supporting their day-to-day functions.
  • Other duties/task as assigned by Manager.
Qualifications
  • Diploma or certification in Medical Office Administration, or an equivalent program
  • 2-3 years experience in a medical office environment, or a community health care organization
  • Previous experience working in health care sector and/or planning and scheduling is an asset
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving and critical thinking
  • Demonstrated proficiency using Microsoft Office (Word, Excel, Powerpoint, etc.)
  • Excellent oral and written communication skills
  • Bilingualism is an asset
  • Current criminal background check will be requested

 

Work Conditions and Physical Capabilities: Fast-paced environment; Attention to Detail; Grip, reach, walk, sit, stand, climb stairs; Repetitive fine hand movements

Site Grey-Bruce Location
City Owen Sound
Province Ontario [ON]
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