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Organization Overview With over 100 years of experience, VON continues to be the leading voice for a people-centred health system in local communities today. We are committed to identifying emerging health and social needs, and to providing innovative services to meet these needs. It is our goal to consistently provide exceptional client care and service within our local communities.

It is this dedication and passion that makes VON one of the best places to work and volunteer!
Req/Job ID 4162 - SL - OPT
Position Title Care & Service Assistant (CSA)
On Call No
Program/Department Home Care
Job Summary
The successful candidate will fill this position in order to support our Home Care Programs. 

The successful candidate must be available to work any hours between 07:00AM and 9:00PM (including weekends), as well as available to work 12-hour shifts.
  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
  • Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
  • Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies.
  • Coordinate all standardized data input, triaging of calls and information and the ongoing coordination of client service and service provider schedules and updates
  • Scheduling of employees as required
  • Data collection and statistical reporting as requested
  • Quality culture and process involvement as required
  • Other duties/task as assigned by Manager
  • Diploma or certification in Medical Office Administration
  • Certificate in Medical Terminology
  • 2 to 3 years experience in a medical office environment and/or community health care organization
  • Previous experience working in health care sector and/or planning and scheduling would be considered assets  
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving & critical thinking
  • Excellent communication skills; both written and oral
  • Bilingualism an asset
  • Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint
  • Current criminal background check will be requested

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; grip, reach, walk, sit, stand, climb stairs; repetitive fine hand movements.
Date Posted 3/4/2013
Deadline Date 3/10/2013
City Sarnia
Province Ontario [ON]
Compensation & Benefits Overview

VON Canada offers the following benefits:


  • Career advancement opportunities
  • Training and skills development
  • Flexible hours
  • Competitive compensation
  • Group benefit coverage
  • Pension plan
  • Annual vacation and sick leave entitlement
  • Employee assistance program
  • Employee recognition programs
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