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Organization Overview VON is Canada's largest, national, not-for-profit, charitable home and community care organization. We are a national health organization and registered charity offering a wide range of community health care solutions that meet the needs of Canadians from coast to coast. VON is committed to continuous quality improvement and is accredited by Accreditation Canada.
Position Title Client Care Coordinator
Employee Group Casual
On Call No
Program/Department SMILE
Job Summary Client Care Coordinators in the SMILE program are responsible for client determination of eligibility, assessment, admission, service planning and authorization, implementation, monitoring, reassessment, budget, care plan adjustments and discharge planning for all clients. Client Care Coordinators liaise with clients, caregivers and service providers while supporting client choice.
  • Receive and assess referrals/requests for SMILE services, determine eligibility and identify risks and problem solve to develop solutions
  • Works collaboratively with Clients and Care Givers, Service Providers, Community Support Agencies, CCAC, and general public to ensure client needs are met
  • Works with clients as a system navigator to assist them in achieving their goals and objectives towards optimal health and independent living
  • Visits clients in their homes and attend case conferences with other members of the client's cirlce of care
  • Able to creatively meet the needs of clients by leveraging existing community resources, to develop a care plan
  • Understands and promotes the SMILE program principles, values, and vision
  • Works within the framework of Quality Management in VON
  • Works with individuals and groups towards developing, sharing and contributing to the organization's goals


  • Post Secondary education in Health Care or Social Services required
  • Strong Assessment skills
  • Experience in community practice engaged in either case management or multi-disciplinary approach to client care is preferred
  • Demonstrated leadership skills and proven ability to work effectively both as a member of a team and independently
  • Gerontology with Medication Training an asset
  • Knowledgeable of available community services and resources 
  • Demonstrated interpersonal communication skills with frail elderly
  • Understands and uses effective communication methods/tools
  • Ability to creatively develop care plans
  • Vehicle and valid Ontario driver’s license is required
Date Posted 3/20/2013
Deadline Date 3/25/2013
Site Hastings-Northumberland-PE Location
Province Ontario [ON]
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