• Degree and/or College Diploma in Business, Hospitality and/or Environmental Services Management or equivalent required
• Minimum of 3 years demonstrated management/leadership experience in Hospitality related services, preferably in a Health Care related environment
• Proven knowledge and expertise in standard practices and infection prevention and control (IPAC) as they relate to Housekeeping including project and routine cleaning
• Experience and working knowledge of codes and practices in general and medical waste management within a Health Care setting, including SHARPS, Nuclear and hazardous waste, including Transportation of Dangerous Goods
• Demonstrated knowledge and experience in providing customer service excellence
• Demonstrated skills in Planning, Financial Analysis, and Work Process Re-Design
• Demonstrated experience in negotiating contracts (i.e. Waste Management)
• Strong leadership, communications and interpersonal skills required
• Strong problem solving, customer service and team building skills required
• Proven ability to work effectively in very stressful and uncertain situations
• Must to able to organize and prioritize work and handle multiple tasks in a fast-paced and customer service orientated environment. 
• Computer literate in advanced Microsoft Word, Excel and PowerPoint

• Demonstrates and promotes Trillium Health Partners culture, values, management philosophy and encourages a strong team approach with all staff and peers.
• Establishes and maintains effective working relationships with management, patients, residents, customers, employees, contractors, suppliers and the community to ensure customer satisfaction
• Complies with all Trillium Health Partners Human Resources protocols and all requirements by regulatory bodies, the Collective Agreement and accrediting agencies.
• Participates in Human Resource planning process, discipline and union related activities
• Manages staff development and evaluation of ongoing activities ensuring effective use of resources
• Recruit, coach, mentor, evaluate and manage the performance and development of staff
• Network with other Facilities and maintain an awareness of the competition and internal/external market conditions. Fosters alliances and promotes networking to enhance knowledge and best practice trends for Hospitality and Environmental Services
• Identify and resolve issues, evaluate departmental procedures, troubleshoot operational problems and front line staff issues
• Recommend implementation of new technologies, equipment and ensure safety and quality assurance standards have been attained
• Maintain cost control in accordance with budget and participates in budget process and variance analysis
• Liaison with department managers to ensure service needs are being met
• Develops Principles and Protocols as well as regularly updating existing Principles and Protocols
• Prepares incident and risk management reports as required
• Performs all other relevant duties as required

    Trillium Health Partners is committed to fostering a healthy and positive work environment in accordance with applicable legislation, including the Occupational Health and Safety Act and Regulations, as well as the organization’s policies and procedures.