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Company Name Trans-Logic Executive Search Group 866-212-2005
Title Customs and Freight Forwarding Service Manager Calgary, AB 5994
Overview The Customs and Freight Forwarding Service Manager will oversee daily operations, ensuring the satisfaction, retention and profitability for a designated base of clients. The successful candidate will manage the overall delivery of Custom Brokerage and Freight Forwarding services to Transborder and International clients through the co-ordination of communications to and from the team and by ensuring that client relationships are maintained through proactive client contact and the provision of superior customer service. This role requires a “hunter/farmer” mix as the incumbent will be expected to up-sell Transborder and International Customs Brokerage and Freight Forwarding services to existing client organizations. 50% of the Service Manager’s time will be spent in the office with the other 50% spent on the road, meeting with clients in Calgary and its surrounding areas.

Responsibilities Ensure quality service is provided to Customs Brokerage and Freight Forwarding clients
Develop new business opportunities with existing clients
Resolve issues that arise to ensure superior customer service is provided at all times
Schedule client visits; lead re-negotiation processes
Lead periodic service reviews with clients
Manage the implementation of new clients or new solutions
Maintain a strong working relationship with clients and/or carriers
Review and analyze changes in regulations/trades initiatives, identifying the impact to both the client and the team

Requirements Post Secondary education or equivalent experience
Extensive knowledge of Customs Brokerage and Freight Forwarding processes, procedures and regulations
3+ years progressive customer service/inside sales experience in a Customs and Freight Forwarding environment
Superior interpersonal and communication skills
Ability to make effective decisions and recommendations
Strong analytical, organizational and problem-solving skills
Strong working knowledge of MS Office and CRM experience preferred

Compensation Package $45K - 65K + Bonus + Car Allowance
Summary Text Trans-Logic Executive Search Group Limited specializes in the direct hire of professionals for the Supply Chain, Logistics and Transportation industries. Our expertise, experience and focus in these industries enable our team to clearly resource and deliver a superior level of outsourced executive search services to our clients and candidates alike. Trans-Logic is experienced, professional and committed to excellence; our dedicated team of recruitment professionals is ready for any challenge, working with Retail Distribution, 3PL, Freight Forwarding, Brokerage, Customs, Warehousing, Courier, Transportation, Manufacturing and Trucking organizations to help build strong teams.

Visit www.trans-logic.ca to learn more and to view all of our other available opportunities.
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