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Organization Overview
Toromont CAT has a broad and diverse customer base that will provide consistent variety to exercise all facets of your interest and sales aptitude. We pride ourselves on our superior products, exceptional customer service and our outstanding team of professionals. Toromont CAT also offers a challenging and rewarding environment with great benefits and active career advancement.
 
Our key to success is hiring the best! www.toromontcat.com
 
We are seeking a proven leader with a positive attitude and strong business acumen to provide direction to the Musselwhite Team ensuring consistent implementation of policies and procedures in conjunction with the operations and increased market share while keeping superior customer service constant.  
 
We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or agencies, please. 
Location Musselwhite Mine
City Musselwhite
Province Ontario [ON]
Country Canada [CA]
Position Customer Support Supervisor
Job ID# 1593
Reporting To Project Manager
Key Accountabilities
  • Schedule Service workload to maximize productivity
  • Prepare quotes, orders and invoices for internal and external customers
  • Administer warranty decisions and subsequent claims
  • Promote customer satisfaction and follow up repairs and collaborate with other departments to deliver high level service
  • Manage assets and employees at remote locations
  • Improve customer and employee satisfaction by initiating corrective procedures relating to the remote site operations
  • Train and coach team members, administer performance evaluations and ensure all employees comply with established company and customer safety rules
  • Promote and participate in safe work and environmentally sound behaviours and training at all times in support of Toromont’s Health and Safety Policy/Program(s) and best practices
Key Qualifications
  • Post Secondary Education with a technical focus and experience in a supervisory role
  • Minimum 3-5 years experience in the heavy equipment industry and strong technical aptitude with CAT Products
  • Exceptional communication, relationship development and interpersonal skills to effectively interact across all levels of the organization
  • General understanding of facility and operational management as well as labour relations
  • Proven business and financial acumen
  • Customer centric with strong leadership, coaching and team building skills
  • Excellent negotiating, analytical and organizational, problem solving skills with a high sense of urgency
  • Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
  • Computer literate with proficiency in Microsoft Applications, DBS, SIS or experience with Toromont CAT operations
  • Willing and able to travel and work flexible hours in support of the needs of the business
  • Must possess valid passport and a valid Driver’s License with a clean driver’s abstract
 
Toromont CAT is an equal opportunity employer who recognizes and values diversity.