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City GTA
Prov/State Ontario [ON]
Country Canada [CA]
Title PM and Engineering Manager (Vince Zitano)
Responsibilities  
Reporting to the Director of Marketing & Client Services, The Project Management & Engineering Manager will manage a team of customer service / project coordinators, technical project managers, and designers. These teams manage, design, and engineer Vibration Isolation, and Seismic solutions (restraints) with Mechanical and Sheet Metal contractors as well as Manufacturers Sales Representatives. The project sizes range from $200 to $1,000,000 
The successful candidate is required to drive a positive, cost-conscious, customer focused atmosphere in the project manager / coordinator team and increase productivity through synergy. The position is also required to improve design methodologies and productivity by value stream mapping the design process and making improvements as necessary.
 
Responsibilities:
  • management and development of Project Management and Customer Service / Project Coordinator staff
  • manage order processing workload between team members
  • development of team culture to promote cost consciousness and customer focus
  • provide leadership in high level decision making and damage control with customers
  • provide technical leadership on general HVAC market norms as well as technical support on our products and applications
  • develop, and cultivate relationships with key customers
  • document and implement processes and procedures for all project management staff
  • liaise with Manufacturing and Sales to improve internal relationships and exceed customer’s expectations on product and submittal turnaround times
  • performance metrics, monitor and implement improvement techniques for: Order Acceptance, Submittals Turnaround, Product Delivery, and Customer Request Response
  • analyze and identify areas of inefficiency in the flow through process of an order, improve as necessary
  • management and development of Design staff
  • management of special estimating for Design
  • development and maintenance of the Design processes
  • development and maintenance of Design software / templates
  • all Design tasks from Schedule to Shop Drawings
Requirements  
  • University or college degree in Mechanical Engineering
  • significant knowledge on Buy/Re-sell representatives structure and needs, either from the Manufacturer or Representative side
  • 5 years of HVAC industry experience is a MUST
  • 5 to 8 years of experience as a Manager of Project Management / Customer Service or as a Senior Project Manager
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