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Looking for a great place to work where your contributions are valued and you can help make a difference in a city of vibrant communities? This is an incredible opportunity to work for one of BC's top employers for six consecutive years and to contribute to the exciting evolution of the City of Surrey!


Title Manager, Operations
Job Status Full Time Regular
Employment Group Exempt
Overview
Working in partnership with the largest municipal RCMP detachment in Canada, we provide services to the half a million residents of the City. We work closely with the community on crime prevention initiatives, as well as provide support and advice to those who have been affected by crime.
 
The City of Surrey is home to the largest RCMP detachment in Canada. We are proud to be the dedicated team of City staff that provides a wide range of administrative support services to the RCMP. 
 
Reporting to the City’s Manager, RCMP Support Services Division, this new role has accountability for leading a team that delivers a broad range of services, including communications support (911 call taking and police dispatching), community services (community intervention, diversity, front counter administration, etc.) and cellblock management. The Manager Operations’ challenge is to deliver the quality of services that the RCMP, the City and the community need in a respectful, effective and efficient manner.
Scope
As a member of the senior team of the RCMP Support Services Division, this position is responsible for leading a large team of unionized and exempt staff to:
 
  • Establish and achieve objectives within the Division’s, RCMP’s and City’s goals.
  • Ensure excellent service delivery.
  • Lead and coach direct reports.
  • Develop positive internal (RCMP, City of Surrey, peers and staff) and external (Public, service partners, and contractors) relationships.
  • Represents the City of Surrey and the RCMP – Surrey Detachment on local and regional committees.
Requirements
If you are an excellent communicator with a Bachelor Degree in Business Management, 10-15 years of senior management experience preferably in a public safety field, this may be the challenge for you. Knowledge of the PRIME (Provincial Records Information Management Environment) is an asset. Our ideal candidate has held positions of significant complexity and has a demonstrated ability to multi-task in a fast paced environment. We are seeking someone who is committed to continuous improvement in keeping with our values of integrity, community, service, innovation and teamwork.

The successful candidate will be required to obtain and maintain the relevant level of security clearance throughout employment.
Note Effective fall 2013, City Hall will be moving to a new state-of-the-art facility located in North Surrey (King George and 104th area). Surrey's New City Hall (NCH) is part of the Build Surrey program, designed to make Surrey an even more exciting place to live and work, and to position the city for growth over the next decade. NCH will act as a catalyst to stimulate job creation in the city and will be easily accessible to residents and businesses.
Our Values

Integrity - Service - Teamwork - Innovation - Community

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