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Looking for a great place to work where your contributions are valued and you can help make a difference in a city of vibrant communities? This is an incredible opportunity to work for one of BC's top employers for six consecutive years and to contribute to the exciting evolution of the City of Surrey!


Title Network Analyst 3 (Senior Telecom Analyst)
Job Status Full Time Regular
Overview As a Senior Telecom Analyst you will act as a telephone, VoIP, and mobile services specialist, leader, and adviser that focuses on designing, programming, configuring, maintaining, and supporting telephone (including VoIP, voicemail, ACD, IVR, Unified Communications) and mobility services, managing telephone and mobile assets, detailed analysis and reporting, budgeting, managing vendor partnerships for goods and services, and participating in projects in a resource or leadership role.  As the City is moving to a new City Hall in 2013, this position will also focus on replacing the current telecom system and introducing a Unified Communications and Collaboration solution.   This includes supporting the technology, guiding colleagues and support staff in supporting the technology, guiding users through leveraging the technology, creating and maintaining documentation and diagrams, engaging and managing 3rd party service providers and contracts, as well as defining and managing the technology life cycle and feature set.
Scope Candidates must have a broad understanding of IT, a demonstrated knowledge of networks from a telephony point of view, enterprise-grade Telecom, IVR, ACD, and Contact Centre solutions from PBX to end points, as well as exceptional customer service skills.  Experience with Unified Communications would be a definite plus.
Requirements Qualified applicants will have completed ONE of the following:
• Diploma in a directly related field from a recognized institution plus 6 years of directly related experience
• Bachelor’s Degree in a directly related field from a recognized institution plus 4 years of directly related experience
• Technical Courses in the field supplemented with 8  years of directly related experience
Your experience includes at least two years at the Network Analyst 2 level or acceptable equivalent.
Note Effective February 2014, City Hall will be moving to a new state-of-the-art facility located in North Surrey (King George and 104th area). Surrey's New City Hall (NCH) is part of the Build Surrey program, designed to make Surrey an even more exciting place to live and work, and to position the city for growth over the next decade. NCH will act as a catalyst to stimulate job creation in the city and will be easily accessible to residents and businesses.
Other Information This position requires completion of criminal record check.
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