Looking for a great place to work where your contributions are valued and you can help make a difference in a city of vibrant communities?
This is an incredible opportunity to work for one of BC's top employers for six consecutive years and to contribute to the exciting evolution of the City of Surrey!
||Telecommunications Operator 1
The Telecommunications Operator 1 is responsible for the efficient response to emergency and non-emergency calls, call screening, timely communication, effective prioritization of calls and related administrative work.
In this position, you will be responsible for a wide variety of telecommunications duties within the RCMP Operations Communication Centre. You will work in many functional areas as required including, call-taking, info radio and info message centre. The position requires responding to calls such as complaints, emergency and non emergency 911 calls and general public inquiries while accurately evaluating and prioritizing incoming calls. You will take reports and provide information with speed and accuracy to police. In doing so, considerable independent use of judgement, action and tact will need to be exercised in order to make decisions promptly and accurately.
Other responsibilities will include performing CPIC maintenance including data entry, modifications, information removal and retrieval including drafting messages relating to warrants or CPIC hits and forwarding information to appropriate agencies. This position liaises closely with the Telecom Operator 2 on Priority 1 calls and ensures that all additional information is transmitted to the Telecommunications Operator 2.
||This position requires the ability to react quickly and tactfully with the public and to handle several matters at one time. We require individuals who can adapt quickly to changing priorities and can communicate with the public in a tactful and professional manner. The position requires working rotating shifts, including weekends and holidays.
Successful candidates will have completed Grade 12, supplemented by some related training and experience. An accurate typing speed of 45 words per minute (testing will be administered). This position requires the completion of the RCMP Reliability Security Clearance. Please note that this is an entry level auxiliary position with the opportunity to advance to regular full-time employment as a Telecommunications Operator 1.
Salary: Pay Grade 18B; $24.68 per hour + 12% in lieu of benefits & vacation.
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