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Overview WHO WE ARE

Sid Lee is a global creative team of 600 professionals crafting innovative consumer experiences to drive value for top-tier brands. From their digital roots, they grew into one of the most multidisciplinary firms in the world offering a holistic approach to advertising, architecture and retail design, branded content and entertainment, digital and social media, branding, and reputation management. They work for clients in over 20 countries from their ateliers in Montreal, Amsterdam, Paris, Toronto, and New York. The firm has been named "Agency of the Year" and one of the most performing agencies in the world according to Forbes. It is co-owned by Cirque du Soleil, making for a powerful partnership that fuels their ability to deliver memorable experiences driven by creativity. Sid Lee is also the curator of C2-MTL, a global conference on commerce and creativity (www.c2mtl.com). To learn more about the culture and people, follow them on Facebook/MeetSidLee and Twitter @SidLee and for more info visit sidlee.com.

Office Montreal
Country Canada [Canada][CA]
Titre/Title TECHNICIEN INFORMATIQUE / IT TECHNICIAN
Job Description  
Role
 
As a Technician at the IT department, under the supervision of the IT director, you will be responsible for providing internal and external users with level 1 and 2 support, carrying out installation and maintenance work, and ensuring the optimal functioning of various software, computers and drivers in order to meet the expected results. Used technologies include Mac, Windows, Exchange, suite Office, Active Directory, Suite Adobe, Autodesk products, and several others. 
 
Responsibilities
 
While being able to work in an environment that is oriented towards the client and teamwork, the applicant will have to:
- Install, configure, and troubleshoot Mac and Microsoft office computers and laptops
- Provide internal and external users with level 1 and 2 support
- Prepare and maintain precise documentation regarding the related processes/procedures
- Know Active Directory and GPO
- Create and modify scripts for software deployment
- Provide users with support for the right functioning of their mobile phones
- Train the users, if needed
- Discuss with the different suppliers for the replacement of equipment pieces 
 
Requirements
 
- College (DEC) or Professional (DEP) degree in IT and/or user support (on-going or completed)
- At least a 6-month experience in technical support
- Knowledge of Microsoft products
- Great knowledge of Mac OS
- Ability to work well under pressure and manage priorities 
- Fluency in French and English, spoken and written
 
 
Type of Employment Full-Time
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