The Student Conduct officer works in collaboration with all Student Conduct office staff and HR partners to ensure that the mandate of the Student Conduct Office is delivered to a standard expected by the Seneca College community in accordance with its Strategic Plan and values. The Student Conduct Officer is a designated College agent accountable to due process and enforcement of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act: the Discrimination/Harassment Policy, Information Technology Acceptable Use, Copyright, Personal Safety/Security Threats Policy, Student Code of Conduct, and Residence Community Standards as well as other related academic, HR and/or service policies, procedures and legal statutes. The incumbent is responsible for conducting intake interviews, informal resolutions, settlements and mediation sessions,. The Officer is also responsible for investigating formal complaints and preparing investigations for hearings and appeals. The Student Conduct officers work closely with Human Resources to assist with complaints against employees and works collaboratively with all Seneca College constituents to identify areas that may require intervention regarding conflict resolution training.
• Acts as facilitator/mediator to assist parties in reaching a satisfactory resolution of issue; collects statements from the parties as to their concerns and desired outcomes, accesses pertinent information to the case, organizes and facilitates the informal resolution/mediation process, and provides written confirmation of the outcome. This resolution process may involve students, Seneca employees, visitors and other relevant external contacts. • Advises and counsels students in determining how to resolve the complaint or conflict. Investigates if there is a policy violation, legal infraction and/or Student Code violation. • Responds to crisis situations which may involve dealing with immediate threats, violent disputes and other serious conflicts. • Acts as the primary person for students to launch complaints against employees of the College by taking the complaint and working with the Director to determine if this complaint can informally be resolved or must proceed to Human Resources. • Assists HR with the investigation as determined by HR and the Director, Student Conduct ensuring cases are dealt with the highest confidentiality and sensitivity to the parties involved. • Conducts non-biased investigations of complaints by interviewing all parties and examining documents to obtain relevant evidence, deals with requirements relating to the search and seizure of information and liaising with appropriate Police Services and/or Government agencies as required. • Provides evidence at both internal and external proceedings including Code Hearings, Tribunals, Courts, Arbitrations and other legal venues and may be subject to cross-examination. • Maintains confidential files on all cases handled, ensuring all evidence is recorded with the highest standards of case file management required for both internal proceedings and external legal venues. Contribute to data collection for cases. • Recommends to the Director appropriate course of action if a complaint cannot be resolved through informal resolution/mediation. • Assists in ensuring that the student has access to the appropriate supports and, if applicable, hold student accountable to College Policies should the complaint be false. • Supports and trains staff and faculty in dealing with difficult students and classroom management. • Supports other College departments in developing and implementing activities related to the goals of the Student Conduct Office. • Occasionally assists with Community agencies in supporting the Seneca community dealing with conflict and disruption. • Assists the Privacy office with Freedom of Information requests and also release documents for employment.
• Demonstrated competencies attained through a minimum of a 3 year diploma in Alternative Dispute Resolution, Social Sciences/Services Diploma/Degree or equivalent. • Mediation, negotiation and problem-solving certification received through a post-secondary institution an asset. • Minimum of 5 years related experience in conflict resolution, mediation, negotiation, investigation, case management and facilitation. • Ability to work with broad parameters set by the legal framework and College policies impacting the Student Conduct Office to analyze and investigate complaints effectively. • Familiar with Administrative Law, Burden of Proof and Natural Justice for determining outcomes of cases and resolutions. • Sound knowledge of Case management and well developed organization skills to accurately file, code and add items to a case. • Ability to work collaboratively with effective and efficient communication, listening and interpersonal skills, with a commitment to consultation in the resolution of problems or in the identification of opportunities. • Must have good judgement and the ability to work in a fast paced, multi-cultural/lingual/able academic environment.
June 27, 2013
July 5, 2013
Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format.
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.