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Title Technical Support Specialist
Job ID 12S-1099
Division/Department Information Technology Services
Campus/Site Markham
Job Classification Support
Job Type Full Time
Position Overview The Technical Support Specialist is responsible for the systems management and support of systems software for the Administrative and Academic
computing systems on a college-wide basis.
Responsibilities • The role is responsible for the integrity and management of the operating systems software and hardware within the domain of the Seneca Data Centre that processes and controls services provided to Seneca staff and students. The scope of responsible includes, but is not limited to, the operations of administrative and academic systems, issues/resolution management, performance and capacity analysis / planning and new systems deployment. Additional support is applied to the academic labs.
• The Technical Support Specialist provides assistance to the Data Centre manager to build and maintain the infrastructure that supports its clientele (Seneca staff and students).
• Manages and supports the system software (operating system, data communications and database software) for the computing systems at the college, identifies potential impacts of new software on existing systems, develops solutions for implementing the new software, installs and configures new servers, upgrades existing hardware installations, installs new software, provides ongoing support to installed systems software.
• Provides advice and guidance to computing staff on the most effective utilization of system software, answers highly technical questions, assists in identifying problems, resolves systems software-related problems and fine-tuning issues.
• Performs other related duties as assigned.

Qualifications • Minimum of 4 year Post-Secondary Degree in Computer Studies.
• Minimum 5 years of working experience in systems software support.
• Ability to apply complex computer science techniques
• Strong knowledge of systems software support techniques and principles and ability to adapt them to changing requirements
• Advanced skills to operate an Linux, Windows and Solaris workstations to manipulate systems software, create/modify programs and perform systems management functions
• Ability to analyze complex software problems and to search for/or devise solutions
• Knowledge of systems and software support training for multiple operating systems and applications.
• Ability to communicate tactfully and effectively at all levels of the college community
• Excellent organizational and time management skills
• Excellent interpersonal and communication skills (both written and verbal) are essential as well as the ability to interact effectively within the College’s multi-cultural/racial/able student and staff population.
• May need to carry College provided communication device and/or work overtime according to operation requirements.
Hourly Wage Rate Payband J: Start rate $34.14 , Maximum rate $39.58
Weekly Hours of Work 35 hours (overtime as required). Monday to Friday: 8:00 AM to 4:00 PM
Required Date January 2013
Posting Date January 3, 2013 External
Closing Date January 18, 2013
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.