Technical Writer (Initiatives/Opportunities Position until March 31, 2014)
Reporting to the Manager, Executive AV Support, the Technical Writer (TW) is responsible for the detailed construction of technical and user documents related to ITS projects. Working with various team members and end-user focus groups collects detailed information to understand technical and user level needs with the objective to effectively define and design supporting documentation. As part of the documentation process is involved with Subject Matter Experts (SME’s) that represent the user community, understands workflows, creates supporting diagrams, screen mock-ups and use cases. Builds various types of documentation such as, but not limited to; “How-to Guides, Quick References, Cheat Sheets and Help Menus”. As a supporting participant with the Communications and Training team, will assist in supplying content for product announcements, marketing brochures, notifications and newsletters, and training material. Assists the technical team to establish technical level documentation methods and standards.
• Participates in the defining of documentation policies, standards and procedures. (Content order, clarity, conciseness, format styles, and terminology). Designs and formalizes templates using Desktop productivity and publishing tools. E.g. MS Word, Excel, PowerPoint, Publisher, Visio. • Constructs planned documentation inventory catalogue to be used in tracking and reporting documentation deliverables. • Participate in the project documentation library structure (SharePoint Server). The defined structure will include but not limited to content distributions, security controls, and delivery workflows. • Interviews project, and support staff to collect detailed information regarding the required documentation construction. Collects and organizes material to be used in assigned writing assignments. Maintains an active track of document progress, filing (project repository) with version controls. • Actively learns and listens understanding the impact of new systems and information. Gives full attention to clientele to maximize interviews and minimize further interruptions and follow-up. • Build on-line (hypertext) help menus, document workflows and business processes. • Review progress design and results to confirm deliverables match the supporting documentation. • Defines instructions for documentation templates used in both technical and user level documentation. Demonstrates the use of templates with project team members. • Assists in the creation of communication material, such as newsletters and presentations. Under the direction of the communications analyst, the tech writer supplies supporting literature. • Reviews documents prepared by other team members, evaluating content, ensuring compliance to policies and standards. Offers feedback to assist in content improvement. • Performs other duties as assigned.
• Minimum of a three-year college diploma/degree or equivalent in Communications / Marketing / Journalism / Human Resources Management or equivalent, with exposure to management information systems or computer science. • Minimum 3 years’ experience within a technical writing field. • Proven technical writing and editing skills. • Strong analytical, planning, organizational, and time management. Ability to multi-task with constant changes to delivery priorities. • Research skills including data gathering, analysis from multiple complex sources. • Interpersonal communications skills, able to convey technical information into clear and precise user oriented language. Plan and conduct effective interviews with groups or one-on-one. • Work in teams or independently. • Creative thinking, problem solving and writing skills. • Presentation skills to large and small audiences. • Effective communications skills for both one-on-one and group interactive communications. • Excellent command of the English language (rules and usage). • Ability to manage multiple demands and competing priorities to meet deadlines in an environment with constant changes to delivery priorities. • Excellent customer service orientation and communication skills are essential to interact with the College’s multi-cultural/racial/able staff, students and the public and to promote student life.
Hourly Wage Rate
Payband J: Start rate $34.82, Maximum rate $40.37
Weekly Hours of Work
37.5 hours per week (overtime as required).
As soon as possible to March 31, 2014
September 6, 2013 External
September 13, 2013
Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format.
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.