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Title i3 Training Developer (CS/CRM) (Contract)
Job ID 13S-1107i
Division/Department Information Technology Services
Campus/Site Markham
Job Classification Support
Job Type Contract
Position Overview i3 Training Developer (CS/CRM) (Contract)
(Initiatives/Opportunities Position until March 28, 2015)

Reporting to the Organizational Change Management Lead, the i3 Training Developer is responsible for the construction of training material defined by the Training Specialist and within the scope of the i3 Program (PeopleSoft Campus Solution); this includes the design, development, maintenance and revision of training and documentation to facilitate end user activities related to the implementation and use of PeopleSoft Finance, Budgeting, Human Resources, Campus Solutions (Student System) and Client Relationship Management (CRM) systems. The Training Developer works directly with the OCM Team Lead, Training Specialist and trainers to ensure the training courses and supporting material content effectively delivers the objective of preparing Seneca employees for the new application and business process changes. Development of material includes general training and specialized targeted role-based training in numerous modes of delivery.
Based on the proposed audience, the Training Developer ensures the content is designed with the appropriate complexity that will systematically be used by trainers to deliver the service and the audience to easily follow instructions from the text. The Training Developer is also responsible for establishing and maintaining strong working relationships with i3 team members (Seneca & Deloitte), home department employees (Subject Matter Experts) and Leadership & Employee Development department. Work is prioritized, assigned and signed-off by the Training Specialist. The Training Developer is responsible for the successful delivery of all assigned project materials.
Responsibilities • Evaluates work packages prior to start to confirm that all information is complete and information sources are available. Sample document requirements can include: On-line Help; Course materials; Cheat-sheets; Quick reference; User manuals; Post-production support materials.
• Designs, develops (including using UPK), maintains and revises training and documentation to facilitate end user activities related to implementation and use of PeopleSoft Finance, Budget, Human Resources, Campus Solutions and Client Relationship Management modules. Analyzes outgoing processes against new processes and determines training methodologies for several audiences. This includes: sourcing, designing, modifying and delivering user training material for all. Responsible for soliciting and integrating feedback from internal and external user groups into course materials; creating and maintaining end-user documentation including help guides, FAQs and quick reference materials for all modules and related developments.
• Coordinates work activities with the OCM Team Lead, Training Specialist, Subject Matter Experts (SMEs), technology developers and trainers to ensure training content is complete, and interpreted into user level English.
• Regularly reviews development progress with the Training Specialist to ensure deliverables are on schedule and as planned.
• Completed work is presented to key reviewers for a content walk-through to ensure that information and instructions within the documents are understandable and complete.
• Approved work is handed to the trainers for training preparations. The TD will support the Trainers during course preparation and execution activities. Changes to the documentation may apply during this process.
• Applies maintenance and changes to completed work as required.
• Participates in systems configuration and/or development activities, working closely with functional streams/teams and the technical implementation team, developing and implementing strategies for gathering user input, providing usability assessment and change management advice. Participates in the design of development projects by identifying required learning elements and developing strategies, objectives and outcomes. Recommends communications strategies to the OCM Team Lead, related to upcoming systems developments, and works with the internal team to implement related action plans.
• Works closely with i3 development & functional teams and the OCM Team Lead to provide a comprehensive approach to support the users of the new systems (HR, Finance, Budgeting, Student and CRM) and applications by developing, revising and/or providing advice concerning various components, usages, and tools including: Advising and liaising with front line Service Desk Team regarding ongoing support; Managing/developing web support content as it relates specifically to implementation of new functional streams modules.
• Performs other duties as assigned.
Qualifications • Minimum of a 3-year college diploma/degree or equivalent in Communications / Human Resources Management or equivalent with exposure to formal training practices.
• Training certification and active association membership is an asset
• Minimum 3 years’ experience in technology training services.
• Working experience in ERP deployment projects; PeopleSoft experience would be an asset.
• Ability to effectively interview business clients to validate training requirements and best approach.
• Solid experience with designing and building training content.
• Effective communications skills for both one-on-one and group interactive communications.
• Excellent command of the English language.
• Strong analytical, planning, organizational, and time management skills.
• Ability to manage multiple demands and competing priorities to meet deadlines in an environment with constant changes to delivery priorities.
• Strong research skills including data gathering, analysis from multiple complex sources.
• Interpersonal communications skills coupled with the ability to convey technical information into clear and precise user oriented language.
• Creative thinking, problem solving and writing skills.
• Presentation skills to large and small audiences.
• Excellent customer service orientation and communication skills are essential to interact with the College’s multi-cultural/racial/able staff, students and the public and to promote student life.
Hourly Wage Rate Payband H: Start rate $29.70, Maximum rate $34.48
Weekly Hours of Work 40 hours (overtime as required). Monday to Friday: 8:00 AM to 5:00 PM
Required Date November 4, 2013 to March 28, 2015
Posting Date October 18, 2013 External
Closing Date October 24, 2013
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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