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Title Systems Support Officer (Contract)
Job ID 13S-1021
Division/Department Faculty of Continuing Education and Training
Campus/Site Newnham Campus
Job Classification Support
Job Type Appendix D
Position Overview Systems Support Officer
(Appendix D/Temporary Assignment until March 1, 2015)

Reporting to the Sr. Manager, Central Faculty and Student Support this position is responsible for the technical support and effective creation, implementation, maintenance and running of the Faculty of Continuing Education (FCE) systems including such computerized systems as: payroll, data base management, subject and program creation, currents offerings, budget activities, etc. The incumbent acts as a technical resource which recommends, develops amends and operates the systems. In addition the incumbent is the Faculty’s primary resource for computer office systems expertise and thus provides technical assistance to orient, train, and develop employees’ expertise with computer systems and microcomputer hardware and software, ensuring maximum and efficient utilization of systems and information available to FCE.
Responsibilities • Analyzes, creates, develops, evaluates, implements, and operates both the FCE office, and computerized systems and procedures.
• Monitors staff usage of systems, communicates procedures, ensure staff understand system requirements by discussing needs, establishing deadlines, guidelines and procedures for implementation and smooth operation of systems, evaluating current systems and initiates improvements or develops new systems as appropriate.
• Consults and provides technical assistance ensure staff needs are being met, and systems are being utilized efficiently.
• Creates systems which reduce duplication of input and errors, assures input accuracy, and investigates and solves discrepancies.
• Monitors processes and trains staff on effective use of Faculty systems.
• Develops, coordinates implements and monitors the appropriate systems to ensure that FCE provides accurate information, meets deadlines, and follows procedures.
• Orders supplies/equipment through purchasing and/or Local Purchase Orders to ensure adequate supply of forms (ie.faculty payroll forms, contracts, etc.)
• Provides technical support; serves Faculty as primary source of technical expertise, and training and trouble shooting on computers and systems.
• Coordinates computer services by maintaining up-to-date knowledge of computer and systems resources.
• Recommending hardware, software, and network acquisition to supervisor.
• Recommends and delivers training in seminar, workshop, and tutorial format, and in response to requests from FCET personnel. Trains personnel (such as payroll clerk, room scheduler, etc.) on appropriate on-line systems.
• Liaises with computer services on behalf of FCE ensuring that FCE needs are communicated properly to computer services staff and follows up to ensure service is delivered.
• Participates in the operation of the part-time faculty payroll system by setting procedures and deadlines for payroll process, processing payrolls on a back-up basis.
• Participates in global FCE activities by assuming Faculty duties in areas of committee involvement where a systems perspective is required.
• Processing Faculty capital purchases, journal vouchers, telephone bills, stationery receipts, printing receipts, local purchase orders, etc. and maintains files of same.
• Assumes responsibility to assist in the effective and efficient operation of the Faculty; other duties as assigned.

Qualifications • Minimum of a 3 year degree or diploma in Business and Computer Systems, or equivalent
• Minimum 2 years experience in analysis of business systems.
• Demonstrated analytical skills, above average working knowledge of the latest software systems in use at the college and College on-line systems.
• Highly proficient in the use of microcomputers and the college computer resources and systems, and must be able to identify and respond to training needs within the Faculty.
• The incumbent must combine technical skills and knowledge with the ability to examine system alternatives.
• Excellent communication and interpersonal skills to work successfully with various stakeholders.
• Very good time management skills and the ability to initiate responses/be proactive in response to, or in anticipation of, changing deadlines and changing priorities in a busy interactive department.

Hourly Wage Rate Payband H: Start rate $29.12 , Maximum rate $33.80. (Start rate $29.12)
Weekly Hours of Work 35 hours (overtime as required). Monday to Friday: 9:00 AM to 5:00 PM
Required Date As Soon as Possible
Posting Date March 28, 2013 External
Closing Date April 5, 2013
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
 
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
 
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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