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Title Borrower Services and Reference Technician (Contract)
Job ID 13S-1103
Division/Department Seneca Libraries
Campus/Site Newnham
Job Classification Support
Job Type Appendix D
Position Overview Borrower Services and Reference Technician (Contract)
(Appendix D/Temporary Assignment to August 22, 2014)

Reporting to the Manager, User Experience Services, the incumbent performs various circulation routines as per Library policies and procedures, thereby ensuring smooth operation of the Borrower Services Desk. Circulation routines include charging and discharging books, processing and circulating the reserve collection, processing overdues, and dealing with general library enquiries.
Responsibilities • Supports Borrower Services Department providing prompt, efficient customer service to Library customers and referring questions as required; checks materials in and out; places holds; collects fines; demonstrates use of the library catalogue; and sorts/shelves as needed.
• Ensures that the borrower database is current and accurate.
• Ensures that overdue/fine notices are printed and issued on a timely basis.
• Monitors/tests new trends in circulation systems/equipment and makes recommendations.
• Ensures circulation equipment is in good working order by maintaining photocopy machines, placing service calls and arranging training on new equipment.
• Prepares cash deposits.
• Compiles and reports statistics on a monthly basis.
• Assists in training and monitoring part-time staff.
• Supports the administration of the online study room booking system.
• Books and circulates the DVD/video collection.
• Maintains reserve books and records; consults with faculty regarding loan periods and retention dates; processes items for the reserve collection and course textbooks.
• Participates on the Seneca Libraries User Experience team including the exploration of library user behaviours, expectations, and needs by conducting research and analyses, and the design and development of new user services.
• Provides coverage at the Reference Desk as scheduled; provides research advice; maintains currency with new software releases and Internet/Web search techniques and protocols.
• Learns new reference (print and electronic) tools acquired by the Libraries.
• Occasional travel to other campuses to provide coverage for other Library departments and participation in projects, meetings, and related duties as needed.
Qualifications • 2 Year Library and Information Technician diploma or equivalent education is required.
• 3 Years of experience working with an integrated library system (ILS) in an academic environment, preferably in a Borrower Services and/or Reference role.
• Demonstrated knowledge/experience of circulation/reserves services and procedures.
• Strong skills in communicating and interacting with customers in a fast paced, multi-cultural and multi-lingual public service environment with fluctuating demands.
• Commitment to service excellence is required as the incumbent deals with the public, student and staff for the majority of the day.
• Proficiency in the use of internet and traditional learning resources and research tools.
• Proficient in computer software such as integrated library systems (preferably Endeavor Voyager), and Microsoft Office suite of products.
• An exceptional level of accuracy, thoroughness, attention to detail, ability to analyze/solve problems and exercise judgment in resolving or referring non-routine problems.

NOTE: A skills assessment will be administered during the recruitment process.
Hourly Wage Rate Payband H: Start rate $29.70, Maximum rate $34.48
Weekly Hours of Work 35 hours (overtime as required). Monday to Friday: 8:00 AM to 4:00 PM
Required Date October 2013 to August 22, 2014
Posting Date October 18, 2013 External
Closing Date October 24, 2013
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
 
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
 
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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