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Title Manager, Network Services
Job ID 13A-1008
Division/Department Information Technology Services
Campus/Site Markham
Job Classification Administrative
Job Type Full Time
Position Overview Reporting to the Director, Enterprise Infrastructure, the Manager, Network Services is responsible for the planning, analysis, design and acquisition, installation and operation of all central information networks that support the academic and administrative objectives of the College. The incumbent provides smooth, uninterrupted, cost effective, secure and managed central network services for staff and students. Services include LAN/WAN/Wireless networks to support email, Internet, telephone and voice-mail, web services hosting the administrative systems.
The incumbent provides expert advice, establishes criteria and internal policies/practices, technical information, and configuration of integrated networks services for the College. Additionally, the Manager, Network Services provides administrative leadership and technical direction to staff.
Responsibilities Planning and Organizing:
• Researches and evaluates new products (network, firewalls, load balancer, software, utilities, protocols), vendors and technologies.
• Prepares reports on recommended changes to technical direction. Initiates and writes tenders for network equipment and services and negotiates and monitors contracts, acquisitions and agreements.
• Participates in the short & long-term planning process for the direction and development of the Colleges' central network/telecommunications, hardware, network operating systems and utilities for the entire College to ensure that they are current and supportive of the College.
• Leads the development of new network service, service designs and service planning effort for network services. Provides expert technical advice to maximize the use and results, i.e. enhance system security, improve performance promote stability, increase functionality, reduce operating costs.
• Plans, designs and provides direction for the selection, acquisition, of vendors, tools as well as for the installation and operation of the equipment to ensure that standards and project deadlines are met.
• Consults systems and programming staff on technical issues and projects involving the integration of data and/or voice networks.
• Defines the framework, methods, standards and related material based on college requirements. Works as the key resource for the service delivery planning process.
• Develops the strategy and road map for service delivery aligned College objectives. Works with management planning teams in determining capital budget allocations; participates in the development of cost and funding models as well as the development of service management functional models. Manages the operational budgets of all projects, ensuring effective use of financial, capital, human resources.
• Develops/establishes evaluation criteria and monitoring procedures for performance management of all database related products and applications; conducts performance evaluations and maintains processes and standards, to ensure quality customer service for all Network Services for the entire College operations.
• Establishes and implements standards, procedures and guidelines for configurations and operation of the network services, for use of the technical staff, to ensure quality control, e.g., network operating systems, overall network design and interfaces. Ensures quality control, uninterrupted efficient and optimal use of services.
• Manages, plans and controls the budgets for annual services and maintenance. Monitor spending on capital projects to ensure costs are within budgeted amounts. Ensures cost-effective use of resources (financial and human) and that project goals and deadlines are met.
• Maintains central control of all network system passwords. Ensures efficient operation of network equipment by monitoring access methods and performance, scheduling maintenance upgrades specifying operational standards and benchmarks.
• Keeps up-to-date with latest trends combined with a wide range of the College business and ensures accurate assessment of the ramification of changes in one area affecting other areas of the College.

General Administration:
• Provides direction to staff; determines work priorities/assignments and assigns staff to assist individual departments to acquire, install and use new equipment. Directs the work of project teams.
• Maintains a high level of performance through recruiting, selecting, training, developing and evaluating staff in the department.
• Prepares and manages the departmental budget within approved limits.
• Ensures that the departmental budget is used effectively by optimal use of human, fiscal and physical resources; plans and controls budgetary operations to ensure that the centres operate as a self-supporting facility and that optimum use is made of the facilities including the accountability for both accessibility and profitability.
Qualifications • A three-year post-secondary diploma or degree in Computer Science or equivalent.
• Specialized knowledge and formal training in telecommunications management and network design engineering principles and practices.
• Expert knowledge of corporate networking systems combined with the working knowledge of external manifestations of complex interrelated modules of networked computer systems with the ability to learn the other systems quickly, draw conclusions for changes and additions; plan and integrate changes/additions into the existing infrastructure.
• Leading edge knowledge and understanding of major technology directions as it relates to the educational sector. Ability to prepare technical documentation and conduct staff training. Knowledge of accepted college practices and standards including knowledge of organizational structures, overall goals, intent, focus of relevant policies affecting the division/college.
• Must have demonstrated leadership skills, good judgement and the ability to work in a fast paced, multi-cultural/lingual/able academic environment.
Required Date As soon as possible
Posting Date March 05, 2013 Repost
Closing Date Open until Filled
To Apply
Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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