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Title i3 Technical Writer
Job ID 13S-1044i
Division/Department Information Technology Services
Campus/Site Markham
Job Classification Support
Job Type Contract
Position Overview i3 Technical Writer- Initiatives/Opportunities Contract Position May 2013 to May 2015

The Technical Writer (TW) is responsible for the detailed construction of technical and user documents related to the i3 Project. Working with various i3 team members and end-user focus groups collects detailed information to understand technical and user level needs with the objective to effectively define and design supporting documentation.
As part of the documentation process, the TW is involved with Subject Matter Experts (SME’s) that represent the user community, understands workflows, creates supporting diagrams, screen mock-ups and use cases. The Technical Writer builds various types of documentation such as, but not limited to; “How-to Guides, Quick References, Cheat Sheets and Help Menus”.
As a supporting participant with the Communications and Training team, the TW will assist in supplying content for product announcements, marketing brochures, notifications and newsletters, and training material. The incumbent assists the technical team to establish technical level documentation methods and standards.
Responsibilities • Participates in the defining of documentation policies, standards and procedures. (Content order, clarity, conciseness, format styles, and terminology).
• Designs and formalizes templates using Desktop productivity and publishing tools. E.g. MS Word, Excel, PowerPoint, Publisher, Visio.
• Constructs planned documentation inventory catalogue to be used in tracking and reporting documentation deliverables.
• Participates in the project documentation library structure (SharePoint Server).
• Interviews project, and support staff to collect detailed information regarding the required documentation construction.
• Collects and organizes material to be used in assigned writing assignments. Maintains an active track of document progress, filing (project repository) with version controls.
• Builds on-line (hypertext) help menus, document workflows and business processes.
• Reviews progress design and results to confirm deliverables match the supporting documentation.
• Defines instructions for documentation templates used in both technical and user level documentation and demonstrates the use of templates with project team members.
• Assists in the creation of communication material, such as newsletters and presentations.
• Reviews documents prepared by other i3 team members to evaluate content and ensure compliance with policies and standards.
• Offers feedback to assist in content improvement.
Qualifications • Minimum a 3-year college diploma/degree in Communications / Marketing / Journalism / Human Resources Management or related field, with exposure to management information systems or computer science.
• Minimum 3 years’ experience within a technical writing field with proven technical writing and edit skills.
• Excellent written and verbal communication skills with command of the English language (rules and usage).
• Strong analytical, planning, organizational, and time management skills.
• Ability to manage multiple demands and competing priorities to meet deadlines in an environment with constant changes to delivery priorities.
• Strong research skills including data gathering, analysis from multiple complex sources
• Interpersonal communications skills coupled with the ability to convey technical information into clear and precise user oriented language.
• Ability to plan and conduct effective interviews with groups or one-on-one.
• Work in teams or independently.
• Creative thinking, problem solving and writing skills.
• Presentation skills to large and small audiences.
• Excellent customer service orientation and communication skills are essential to interact with the College’s multi-cultural/racial/able staff, students and the public and to promote student life.
Hourly Wage Rate Payband J: Start rate $34.14, Maximum rate $39.58
Weekly Hours of Work 40 hours (overtime as required). Monday to Friday: 9:00 AM to 5:00 PM
Required Date May 2013
Posting Date May 23, 2013 External
Closing Date May 29, 2013
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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