Technical Support Specialist (Appendix D/Temporary Assignment until February 28, 2013)
Reporting to the Manager, Data Center Services, the incumbent is responsible for the systems management and support of systems software for the Administrative and Academic computing systems on a college-wide basis. The incumbent manages and supports the system software (operating system, data communications and database software) for the administrative computing systems at the college; provides advice and guidance to computing staff on most effective utilization of system software; and alters and/or designs new system software facilities to address specific needs.
Responsibilities
• Reviews notices of new software releases. • Identifies potential impacts of new software on existing systems. • Develops and research solutions for implementing the new software. • Installs and configures new servers and applications • Upgrades existing hardware installations with more disk, CPU’s memory, etc. • Installs new software. • Provides ongoing support to installed systems software and applications. • Answers highly technical questions. • Assisting in identifying problems. • Solves systems software and configuration-related problems • Fine-tunes issues. • Assesses users’ computing service requests. • Determines most appropriate solutions to meet users’ needs. • Performs other related duties as assigned.
Qualifications
• 4 Year post-secondary degree in Computer Science, or equivalent. • The incumbent requires a minimum eight years of experience in systems software support. • Required ability to apply complex computer science techniques. • Strong knowledge of Windows, and Linux systems software, network, shared storage, backup, support techniques and principles and the ability to adapt to changing requirements. • Advanced skills to operate vmware Linux, and Windows to manipulate systems software, create/modify programs and perform systems management and maintenance functions. • Exceptional problem solving and analytical skills to ensure accurate diagnosis and resolution of complex technical issues. • Systems and software support training for multiple operating systems and applications. • Ability to communicate tactfully and effectively at all levels of the college community. • Excellent organizational and time management skills. • Excellent written, verbal and interpersonal skills. • Outstanding customer service, interpersonal, communication (both written and verbal). • Experience in conflict resolution in time-sensitive and high pressure situations while remaining calm. • This position includes medium lifting between 5 to 20 kg or 11 to 44 lbs. • Required to have own transportation to travel between campuses if needed
Hourly Wage Rate
Payband L: Start rate $40.02
Weekly Hours of Work
37.5 hours (overtime as required). Monday to Friday: 8:30 AM to 4:30 PM
Required Date
As soon as possible
Posting Date
September 17, 2012 Repost
Closing Date
September 24, 2012
To Apply
Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format.
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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