Reporting to the Manager, College Services, the incumbent is responsible for screening calls and connecting incoming telephone calls to the appropriate Seneca Resource and extension and for providing information recourse for all college locations.
• The Switchboard Operator is the first telephone contact the public have with Seneca College • Providing quality service to the call is the prime concern to ensure this initial contact is a positive experience • Process incoming external and internal calls to the appropriate extension • Provide information recourse for all College locations • Other duties as assigned.
• Demonstrated proficiency in Word, Excel, online database systems and email. • Demonstrated customer service and problem solving skills; ability to prioritize and communicate with a customer service orientation. • Strong interpersonal and communication (written and verbal) skills, with the ability to interact effectively with the College’s multi-cultural/racial/able staff, students, and faculty. • Strong time management and organizational skills. • Ability to perform under pressure and work independently as well as in a team environment; initiative and adaptability to changing situations and workload. • Knowledge of Cisco IP Phone Systems is an asset • Knowledge of College Operations is an asset • Experience in a customer call center is an asset
Weekly Hours of Work
Up to 24 hours per week.
As soon as possible
August 13th, 2014
August 20th, 2014
Applications must be submitted by the closing date.
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.