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Title Senior Data Centre Technical Support Specialist
Job ID 13S-1084
Division/Department Information Technology Services (ITS)
Campus/Site Markham
Job Classification Support
Job Type Full Time
Position Overview Reporting to the Manager, Data Centre, this role is responsible for the integrity and management of the operating systems software/hardware, servers, peripheral equipment, application / platform support within the domain of the College Data Centre that processes and controls services provided to the College staff and students. The scope of responsibility includes the operations of administrative systems, issues/resolution management, performance and capacity analysis / planning and new systems deployment and support to other specialists.
The Technical Support Specialist will provide assistance to the Data Centre manager to build and maintain the infrastructure that supports its clientele (College staff and students). As a senior level resource, the specialist will support intermediate staff with additional technical expertise and project supervision.
Responsibilities • Operations support (extended beyond the Data Centre) of Servers and Equipment, Virtualization Software System operating system and hardware support. Ensure that services are running within acceptable limits, Messaging and Communication Services and applications, Data Storage units.
• IT Infrastructure Services support including directories, DNS, DHCP, NTP, Radius, etc.
• System backup and recovery.
• Providing database support, application and systems support, and web server support
• Assists in the planning and execution of projects, evaluates the required assigned tasks, and submits the estimate to complete the effort.
• Plans project work packages and leads teams of resources, reviews and validates work efforts completed by intermediate staff, and assists in training and support of new and intermediate resources.
• Manages and supports system hardware and software (operating systems, database management, support software) for the administration systems:
• Monitors the data centre processing operations to ensure that performance is within the acceptable limits, analyses performance and determines appropriate action and recommendations.
• Installs and updates server operating systems and hardware components.
• Monitor the Data Centre resources (Power management, cooling and floor space).
• Coordinate with vendor activities.
• Server setup, configuration and tuning.
• Software and hardware system planning for upgrades (including evaluation, impact analysis and testing).
• System Security management support including directory control setup and maintenance, and reviewing logs for unauthorized access and usage.
• Other duties as assigned.
Qualifications • Minimum three-year diploma/degree in computer equipment support, application and systems support, or equivalent education field.
• Additional training in security systems and software support for multi Operating System platforms.
• Minimum seven (7) years of experience in operating and maintaining operating systems software/hardware, servers, peripheral equipment and applications.
• Advanced knowledge in Microsoft Technologies including but not limited to Windows server, Active Directory, MSSQL, System Center 2012, Exchange 2010.
• Able to lead and mentor a team of resources on a project.
• Strong project planning experience and the ability to apply solutions to complex technology based assignments.
• Excellent IT Security issue management and tracking.
• Well-developed interpersonal, customer service and communication skills (verbal and written) to interact effectively with multi-cultural/racial/able students, staff and the public are required.

NOTE: A skills assessment will be administered during the recruitment process.
Hourly Wage Rate Payband K: Start rate $37.71, Maximum rate $43.72
Weekly Hours of Work 37.5 hours (overtime as required). Monday to Friday: 8:30 AM to 5:00 PM
Required Date As soon as possible
Posting Date January 29, 2014 - (External - Repost)
Closing Date Open Until Filled
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
 
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
 
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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