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Title Director, Student Services
Job ID 13A-1003
Campus/Site Newnham
Job Classification Administrative
Job Type Full Time
Position Overview Reporting to the Dean of Students, the Director provides college-wide leadership for services and programming designed to increase student access and success within a complex multi-campus environment by working closely with the Registrar, Deans, Chairs, and other Directors to ensure that services and programs are accessible and meet the needs of a diverse student population. Consistent with the College's strategic documents, the Director is accountable for the leadership, planning, direction and management of staff resources, financial resources, business processes, services and programming, including research, planning, implementation and review of innovative programming that creates and sustains a supportive learning environment. This includes accountability for strategic and operational planning, development, delivery, and ongoing review of the full range of services related to First Peoples @Seneca, First Generation Services, First Year Student Experience initiatives and Orientation, Student Life and Student Government, Student Leadership, Career Services, Foundations for Success, SMILE, WSIB and Second Career Advisement at four major campus locations, to ensure that they meet the needs of students, academic and other service areas of the College, as well as external customers. The Director is a primary voice of students, advocates on their behalf and a source of advice for student leaders and continuously strives to influence College decision-making in all areas from a student-centred perspective.
Responsibilities • Works collaboratively to develop a vision for Student Services and to develop and implement goals and objectives that are consistent with the college’s strategic plan and business plan.
• Actively participates to develop and implement initiatives that lead to continuous improvement of services for students, result in achievement of institutional as well as students' educational goals.
• Influences decisions by researching and understanding trends and best practices in student development. Initiates and supports research to identify needs, assess the impact of services/initiatives and the effectiveness of services/programming on student access and success.
• Represents students in an advocacy role on committees and with other service areas to promote student issues and resolve conflicts.
• Works collaboratively with academic and service departments to maximize resource allocation and to ensure continuity and clarity for students and other service users; gathers feedback from stakeholders to improve and develop new services and promotes the vision for all student services through participation on college standing and ad hoc committees.
• Provides leadership on provincial initiatives related to Student Services and Student/Staff Development by serving on provincial committees, participating in conferences and developing educational and professional development opportunities.
• In consultation with staff, establishes philosophies, goals, objectives, priorities, policies and procedures for the department consistent with the college’s vision, mission, and strategic and academic plans; ensures that implementation strategies and evaluation criteria are formulated for all objectives established under the areas of student success, student development, and student retention.
• Promotes effective changes where appropriate to enhance service delivery, adopt appropriate use of technology, communication strategies etc.
• Initiates and maintains internal contacts with Senior Executives, Deans, Chairs, Directors, as well as student leaders, to create awareness, to establish priorities and to develop strategies to ensure the quality and relevance of student services.
• Provides leadership to help maintain good working relations between the Seneca Student Federation and the College; serves as a voting member; participates in the initiaves and events; provides advice to SSF staff and student leaders on a variety of HR issues, ensures that sound financial planning and budgetary control systems are exercised by the student government.
• Maintains good working relations with Campus Living Centres and influence decisions leading to a positive student residence experience.
• Initiates and maintains positive relationships with appropriate external contacts.
• In collaboration with Managers, ensures the department's organizational structure supports the College's vision, mission and strategic goals and builds on individual staff strengths in order to meet the goals of the department.
• Reviews and plans staffing to ensure optimum human resources; promotes and monitors ongoing professional development; conducts effective performance reviews; provides mentoring and coaching to staff; mediates problem-solving process for any disputes involving staff.
• Provides leadership and direction to administrative staff in the development and management of a Student Ambassador Program that provides high quality student staff who complement the activities of full-time staff and who benefit from a meaningful learning experience.
• Develops, monitors and directs the budget activity for the department; ensures sound financial planning and budgetary control systems.
• Provides leadership and direction in the development of opportunities for increased departmental revenue through College strategic initiatives funding and through external funding agencies.

Qualifications • Demonstrated competencies attained through a four year degree in Psychology, Social Services, Student Services/Affairs or equivalent. Must have sound knowledge of student development theory. A graduate degree in Higher Education, Leadership, or Administration is an asset.
• A minimum of 9 years proven senior level leadership and management experience required to plan and direct operations and to integrate overall College priorities with departmental goals.
• Demonstrated experience in and solid knowledge of student support functions in a post-secondary institution.
• Proven ability to lead integrated initiatives and effectively address issues with tact, diplomacy, critical thinking, problem-solving and negotiating skills.
• Excellent consultative, interpersonal, human relations and communications skills to work collaboratively with the College’s multi-cultural/racial/able students, staff and external stakeholders.
• Strong analytical skills and knowledge of common research practices.
• Working knowledge of the Ontario Human Rights Code and the Freedom of Information and Protection of Privacy Act.
• Demonstrated experience and skill in project proposal and budget development, project management and strategic planning/visioning.
• Proven ability to lead others and problem-solve, exercising sound judgement in complex and ambiguous situations.
• Demonstrated accountability, planning and organization skills and ability to meet deadlines due to the multi-dimensional functions of role.
• A valid Ontario Driver’s License and access to a reliable vehicle are required for frequent travel between campuses and to meetings.

Required Date As Soon as Possible
Posting Date January 3, 2013
Closing Date January 25, 2013
To Apply
Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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