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Title Reference and Information Literacy Technician (Contract)
Job ID 13S-1087
Division/Department Seneca Libraries
Campus/Site Newnham
Job Classification Support
Job Type Appendix D
Position Overview Reference and Information Literacy Technician
(Appendix D/Temporary Assignment to August 2014)

Reporting to the Associate Director, Seneca Libraries, the Reference and Information Literacy Technician will provide reference to the students, faculty and staff at the Newnham Campus, including answering basic and in-depth reference questions and supporting the virtual reference services. The incumbent will provide student orientations, deliver workshops on library topics and provide introductory and basic library instruction classes. The incumbent will support the Library’s information literacy (IL) program by contributing to the development of learning objects, reviewing, maintaining and updating various IL resources and maintaining content for the Seneca Libraries MLA style guides in print and online.
Responsibilities • Provides reference coverage at the Research and Information Services Desk and answers a wide range of questions using the collections and resources both print and online available in Seneca Libraries and consults external sources of information as required. Provides research advice and strategies when information is not available or difficult to find.
• Supports the Seneca Libraries’ virtual reference services, “Ask Us” and “askON”.
• Provides introductory and basic library instruction classes and workshops; participates in the provision of citation and academic honesty presentations and classes; develops and maintains expertise in support of student, faculty and staff use of the MLA citation style; and supports the faculty librarians with the delivery of more complex information literacy classes.
• Develops and writes content for information literacy resources (hands-on exercises, quizzes) and tests classroom exercises to ensure relevancy and success of search results.
• Maintains online and print versions of the MLA and APA Citation Guides; participates in creation/maintenance of other citation materials.
• Participates in the creation/maintenance of online learning objects using free and proprietary software (e.g. Camtasia, Soft Chalk, etc.)
• Edits and maintains Subject Guides under the appropriate Information Services and Information Resources librarians.
• Liaises with faculty in the creation and maintenance of subject-specific tutorials and assignments (under the direction of the Information Literacy and Liaison Librarian.)
• Provides and helps to facilitate Seneca College P.D. sessions offered through the Library.
• Acts as the Newnham Reference lead, responding to staff questions, liaising with appropriate college departments (e.g. ITS, Print Shop) as required, organizes and chairs Newnham Reference meetings.
• Acts as a digital services liaison in the reference department, answering questions on the functionality of the interfaces as required.
• Assists Seneca College Faculty with research, Blackboard assistance, and scanning course reserves (scanning provided under the direction of the copyright team.)
• Acts as lead staff member in the evening (Wednesday) to address other library staff questions or concerns and deals with difficult situations or customers as required; schedules all evening library demonstrations; provides library demonstrations to groups of students and under the direction of the Information Services Librarian.
• Ensures services to Seneca community are always available by acting as back-up for departments such as Borrower Services.
Qualifications • Demonstrated competencies attained through a 2 year Library and Information Technician Diploma, or equivalent education.
• Minimum 3 years’ experience in a highly automated library environment answering technical questions and providing reference service in a variety of subject areas using both print and electronic resources.
• Knowledge of ACRL Information Literacy Standards, Microsoft Office suite, and other College supported application software.
• Proficient in the use of online and traditional learning resources and use of the Internet as a research tool.
• Strong communication, interpersonal, presentation, conflict resolution skills
• Strong interest and demonstrated capability for public speaking and group presentations.
• Must have initiative, good judgment, strong problem-solving skills, and the ability to work independently in a fast paced, multi-cultural/lingual/able academic environment.
Hourly Wage Rate Payband I: Start rate $31.56, Maximum rate $36.58
Weekly Hours of Work 35 hours (overtime as required).
Monday, Tuesday, Friday 9:00 AM to 5:00 PM;
Wednesday 3:00 PM to 11:00 PM;
Thursday 11:00 AM to 7:00 PM
Required Date As soon as possible to August 2014
Posting Date September 12, 2013
Closing Date September 18, 2013
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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