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Title Financial Aid Advisor
Job ID 14S-1017
Division/Department Office of the Registrar
Campus/Site Seneca@York
Job Classification Support
Job Type Full Time
Position Overview Reporting to the Manager, Financial Aid and Scholarship/Bursary Plans, the incumbent supports the success of students through the provision of consultation services related to the availability and acquisition of financial resources that facilitate achievement of their academic goals. The incumbent provides excellent customer service and expert advice to students, parents/partners and third parties on a variety of Federal, Provincial and Seneca College financial aid programs; is responsible for the timely, accurate assessment and appeals processing of OSAP (Ontario Student Assistance Program) and related sub programs based on the policy guidelines of the Ministry of Training, Colleges and Universities (MTCU) Student Support Branch. Co-ordinates on a day to day basis the processing of BSWD (Bursary for Students with Disabilities) requests. Based on Ministry manuals approves, denies or puts on hold application requests sent in by Seneca Counsellors. Provides updated Ministry information to Counselling & Accessibility Services as changes to the BSWD program happen and provides information sessions to the Counselling & Accessibility Services when needed. Works with Counselling & Accessibility Services to prepare BSWD form requests that would meet Ministry standards.
Responsibilities • Maintains BSWD files for the Financial Aid Office. Keeps the Ministry’s Bursary Recording System up to date with regards to individual student expenditures, receipts once purchased and credits if a student has refunded part of their funding. Makes sure Financial Aid staff are aware of students who have not submitted the required receipts so no further OSAP funding available until completed and follow up with students on collection of outstanding balances.
• Ensures BSWD files are complete and up-to-date in preparation for an OSAP Inspection. Liaises with Counselling & Accessibility Services with regards to requests for equipment/tutors, etc. thru the OSAP funded BSWD program.
• Advises if BSWD requests do not meet criteria, follows up for clarification on any areas of funding that are not clear, provides up to date information to Counselling & Accessibility Services and the Financial Aid Office staff with regards to changes to the program.
• Receives OSAP application forms and related paperwork to assess and determine students’ eligibility for funding for all programs including full-time OSAP funding, and part-time funding through Special Bursary Program, Part-time Canada Student Loans, and Canada Study Grants. High Need Special Opportunity Grants, Ontario Work Study, Child Care Bursary and Emergency Loans.
• Critically examines all information for completeness, accuracy, validity, and verification of particulars. Contacts students in cases where information is either incomplete or unsatisfactory.
• Updates supporting documents, changes and maintains students’ OSAP records on the Ministry on-line system and college systems.
• Counsels and advises students whose situations deviate from the norm, including detailed discussions and interviews with students as well as in-depth research (communication with spouses, relatives, friends, counsellors, social workers, lawyers, MTCU personnel), extensive analysis of situation, and a concise, written report recommending acceptance or non-acceptance of the application.
• Processes reviews and approves appeals of students’ files at the Financial Aid Advisor’s level of authority including family breakdowns, pre-study/study period income contribution, changes in students’ and/or parents’ status, credit failure, and many others as outlined in the OSAP Review Manual.
• Applies comprehensive job knowledge and to draw on a detailed knowledge of the OSAP Review Manual to advise students of OSAP appeal options in cases where the standard assessment does not adequately address students’ needs.
• Prepares documentation for submission to MTCU in cases where an appeal decision is outside the authority of the Financial Aid Advisor.
• Reviews, determines eligibility, approves and processes tuition fee bursaries
• Ensures proper distribution of OSAP funding by identifying students, registration status, deduction of fee payments & emergency loans.
• Provides information and advises on all sources of financial assistance available; prepares correspondence and acts as a liaison for students.
• Provides specialized advice and assistance to students to determine the appropriate type of assistance to apply for taking into consideration the uniqueness of this student group.
• As it applies to OSAP, calculates reassessments and processes withdrawals and course load changes as defined by OSAP to ensure discontinuation of eligibility where appropriate.
• Maintains accurate and up-to-date information on students’ OSAP files and reports on academic progress/attendance; ensures files are complete for MTCU verification check by Audit date each year. Advises students and notifies MTCU when students have failed to meet MTCU academic guidelines. Reviews and assesses documentation received in cases where students are appealing academic probation/restrictions.
• Maintains a high degree of currency in the area of expertise and in technology as it relates to job function and performs other duties assigned.
Qualifications • Minimum 2 year Diploma in Business or Office Administration, or equivalent education. If education is in a different field of study, applicants should state how the education is related.
• Minimum 3 years’ work experience in a Student Financial Aid office.
• Demonstrated work experience in a complex, customer service driven computerized office setting.
• Advanced reading, writing and mathematical skills.
• Competency with Microsoft Office including Access, PowerPoint and Excel is essential.
• Ability to apply specialized skills related to financial aid advisement.
• Ability to analyze, organize, execute and control complex procedures while utilizing and interacting with a sophisticated student information system and Ministry web-based system.
• Knowledge of process and procedures for applications relating to scholarship, bursaries and awards available to students.
• Sound knowledge of policies and procedures governing OSAP and familiarity with regulations and objectives of each sub-program.
• Ability to work well under pressure while maintaining good customer service relations with a multi-racial/cultural/able mix of students involved in delicate personal or financial situations, parents, students, professors, co-workers and the community at large. Awareness, empathy and sensitivity to the cross-cultural communication requirements of clients/students.
• Experience with the on-line College Student Registration and Ministry OSAP systems.
• Data entry keyboarding skills with a keen eye for detail and accuracy.
Hourly Wage Rate Payband H: Start rate $29.70, Maximum rate $34.48
Weekly Hours of Work 35 hours (overtime as required). Monday to Thursday, 10:00 AM-6:00 PM, Fridays from 9:00 AM- 5:00 PM
Required Date As soon as possible
Posting Date March 18, 2014 External
Closing Date March 24, 2014
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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