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Title Senior Manager, Counselling & Accessibility Services
Job ID 13A-1061
Campus/Site All Campuses
Job Classification Administrative
Job Type Full Time
Position Overview Reporting to the Director, Counselling and Accessibility Services, the Senior Manager is responsible for providing leadership and direction to staff and is accountable for ensuring the institution meets all legal and ethical requirements when providing counselling and accessibility services to students. In consultation with the Director, the Senior Manager will contribute to the effective planning, coordination and evaluation of all components of the personal counselling and accommodation supports. The Senior Manager, will also be responsible for leading a diverse team of Counsellors, Learning Strategists and Assistive Technologists in adherence to the department’s policies, mission and strategic goals as it relates to services and supports for students at the College. The incumbent will be familiar with current legislation, Ministry expectations and liability issues, and will provide leadership in the development of goals, vision and services in keeping with higher education best practices in the area of accessible learning. The position works closely with Seneca College Academic departments to ensure understanding around reasonable accommodation, and will help to resolve conflicts that may arise.
Responsibilities • Responsible for selection, training, supervision and performance management of Counselling and Accessibility services staff.
• Assists in the development, implementation and monitoring of program service plans in the area of counselling and accommodation processes to ensure effective delivery of student services.
• Reviews staffing levels throughout the year and makes adjustments to service areas to meet the demands of student support needs within existing staffing levels.
• Identifies and analyses issues and implement appropriate solutions.
• Develops and implements service provisions for services such as assistive technology training and learning strategies.
• Provides advice and consultation to staff and faculty on issues related to policy and/or legislation.
• Assists in establishing and maintaining structures to provide professional supervision and support to counsellors.
• Monitors program and service assessment including operational outcomes and service-level measures and integrates this information into Ministry reports.
• Provides support to the Director in managing relationships with external database provider, ensuring accuracy and confidentiality of student files is maintained.
• Effectively collects, analyses and presents statistics that help the department and the institution make sound decisions.
• Works with colleagues to create pathways for students to easily access other services on campus or in the community.
• Works with the Director to determine and implement service priorities consistent with departmental and college directions.
• Maintains on-going relationship with Academic departments and builds relationships to further the awareness of services.
• Assists the Director to manage departmental budget, including revenue generation and expense forecasting over multiple budget cycles.
• Develops and/or participate in budget preparation and administration; gathers and compiles data, and ensure accurate statistical and analytical program reports.
• Works with the Centre for Teaching and Learning to provide support to faculty around best practices for working with students with disabilities and provides support and guidance to the Test Centres regarding provisions for accommodated testing.
• Responsible for ensuring the effective and appropriate management of the Bursary for Students with Disabilities.
• Reviews policy and procedures to ensure processes are in line with Ministry practice standards.
• Develops systems of compliance and measurement to increase effectiveness of services, outcomes and demographics.
• Participates in the implementation of strategies to support students with mental illness to be successful academically; liaises with other departments and contributes to the development of campus-wide educational initiatives to help the community better support students who may be ‘at-risk’.
Qualifications • Demonstrated competencies attained through a Master’s Degree in Psychology, Social Work or Health Sciences from a recognized post-secondary institution.
• A minimum of 5 years’ experience in a mental health management role including leading and managing an interdisciplinary team in a unionized environment. Knowledge of post-secondary environments is considered an asset.
• An in-depth understanding of equity principles, college policies, relevant legislation and potential legal liability.
• Excellent communication and interpersonal skills to deal with sensitive issues and to interact effectively with the multi-cultural/racial/able students, staff and community.
• Demonstrated knowledge and understanding of case management and counselling modalities.
• Strong mediation and conflict resolution skills with an ability to reconcile diverse viewpoints by fostering cooperation and collaboration within and across various departments to affect positive changes.
• Proven leadership, analytical and decision making skills with the ability to exercise sound judgment in complex and often crisis situations.
• Knowledge of and experience with the reporting requirements of government funding agencies.
• Experience and/or training in outcome-based program/service planning and evaluation.
• A valid Ontario Driver’s License and access to a reliable vehicle are required for frequent travel between campuses and to meetings.
Required Date As soon as possible.
Posting Date October 17, 2013
Closing Date Open until filled
To Apply
Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.
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