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Title Senior Network Support Specialist
Job ID 13S-1114
Division/Department Information Technology Services (ITS)
Campus/Site Markham
Job Classification Support
Job Type Full Time
Position Overview Reporting to the Manager, Network Services, this position is responsible for providing support to the LAN, Voice and WAN infrastructure. Support functions include installing, configuring and maintaining the college’s Wide Area Network (WAN) and all Local Area Networks (LANs) as well as operating systems and application hardware/software for administrative, academic and support staff use. Providing technical assistance to all levels of Seneca personnel is a key function of this position.
 
The incumbent also provides advice and guidance on software and hardware provisions best suited to the Colleges infrastructure, and configure new hardware/software or alters existing hardware/software based on specific architecture and infrastructure requirements. This position also researches new trends in network, security and voice and provides recommendations, which affects the college’s direction in networking infrastructure.

Responsibilities
  • Designs, installs and maintains efficient Local Area Networks (LAN), Wireless Local area network (WLAN) for multiple platforms and installs and configures the Wide Area Networks (WAN) that interconnects all Seneca Campuses.
  • Supports Layer 2/3 of the Colleges LAN/ WLAN infrastructure (troubleshooting and fixing problems) as well as TCP/IP implementation on AIX, Linux, Windows, Mac and SUN workstations and servers (NFS, BOOTP).
  • Monitors network traffic for inappropriate use and modifies network routing tables to avoid problems and keep College network traffic moving.
  • Monitoring system performance (stacks sampling, run queues, bottlenecks).
  • Troubleshoots network communication problems with specialty test equipment.
  • Installs and configures College firewall services to maintain secure access to College resources and data.
  • Installs and configures College load balancer services to maintain secure access to College resources and data.
  • Installs and configures College VPN services to maintain secure access to College resources and data.
  • Conducting user administration and security audits on the network appliances
  • Creating and maintaining documentation that pertains to the installation and configuration of network devices
  • Creating network diagrams outlining existing and end point status of College network.
  • Designing, configuration, testing and implementing the resulting network hardware/software;
  • Works closely with the Architecture and Security Team on an on-going basis to review the College’s network design based on new trends, security patches and industry best practices
  • Performs other related duties as assigned.
Qualifications
  • Minimum of a three (3) year diploma/degree in Computer Science, computing and networks, telecommunications, or related field.\
  • Network or voice related certification associated with a nationally recognized and related certification body (ie. Comp TIA A++, CCNA, CCNP).
  • Minimum of five (5) years of hardware and software related experience within the voice and network infrastructure.
  • Experience with networking protocols, programming of network equipment, and programming of voice equipment.
  • Familiarity with switching equipment, firewalls, bridges, routers, packet shaping / prioritization devices, voice gateways.
  • Extensive knowledge and use of diagnostic software and hardware to troubleshoot and isolate voice or network performance challenges by protocol and connectivity.
  • Ability to interpret, create or modify connectivity listings, voice/ network drawings, and traffic routing diagrams which are used as both trouble shooting and operation artefacts.
  • Ability to understand and investigate problems and apply simple or complex principles.
  • Excellent organizational and time management skills.
  • Well-developed interpersonal, customer service and communication skills (verbal and written) to interact effectively with multi-cultural/racial/able students, staff and the public are required.
Hourly Wage Rate Payband K: Start rate $37.71, Maximum rate $43.72
Weekly Hours of Work 37.5 hours (overtime as required). Monday to Friday: 8:30 AM to 5:00 PM
Required Date As soon as possible
Posting Date December 3, 2013
Closing Date Posted until Filled
To Apply Click on “Apply Now” below. Applications must be submitted online by the closing date and must include a covering letter and resume (as one document) in Word or pdf format. 
 
Note: A skills assessment may be administered and proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents will be required at the time of interview.
 
Seneca College is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities and women.
 
We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.