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|Position Title/Titre du poste
||Reporting to the Alberta District Manager this individual will participate in the development and execution of the Business Plan for their respective region. You will also use your previous management experience, initiative, drive, and business acumen to promote and improve upon FIC Standards and Goals throughout your branch.
Based out of the Edmonton office, this individual will be responsible for the supervision/guidance of investigators and overseeing
Job Titles of people that report to this position:
Office Administration Staff
|Competencies required to succeed
|| A post secondary education preferably a degree or diploma
3+ years of field experience as an investigator
Experience in developing and managing budgets
Experience in developing and implementing strategic / tactical business plans.
Must have excellent written, oral, presentation and negotiation skills.
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Ability to meet guidelines as required
Develop expertise of iForensic System
|| Oversee the intake of all files, assignment of all files, and update clients on file progress to completion
Ensure quality standards are met ensuring compliance/accuracy and efficiency
review and signoff of reports before being sent to client
verify time cards and creation of final invoice to client
Handle client complaints; monitor and ensure resolutions reached
Supervise investigators and monitoring of compliance with FIC Standards and Practices.
Act in a consultative and advisory capacity to coach, monitor and mentor office staff and investigators.
Prepare and discuss performance reviews Field and Office Staff
Provide guidance and feedback regarding performance
Support technical training and other development requirements
Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
Participate in the recruitment and selection of employees
Work collaboratively with Sales and Senior Management on potential opportunities and RFP proposals
Ensure Branch performs to customer expectations and understand key customer concerns, as well as, opportunities within the region.
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