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Business Unit SCM Insurance Services
Region Corporate
Location Markham
Province Ontario [ON]
Position Title/Titre du poste Technical Support Specialist - Markham
Job ID/ID Travail 2149
Postion Reports to [Title] Director, IT Support Services
Role Summary
We are looking to hire a Technical Support Analyst to join our Markham team. The main purpose of this role is to maintain company computer systems and network. Applicants should work well in a fast paced environment and have proven organizational and prioritization skills.
Please note that the successful applicant will be required to obtain a criminal background check as a condition of employment. This is a full-time position that offers company benefits.
Competencies required to succeed
  • Familiarity with networking hardware and software within a Microsoft Windows environment.
  • Outstanding interpersonal skills;
  • Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
  • Organizational skills to perform scheduled tasks.
  • Demonstrated ability to be a contributing member within a cross functional team environment.
  • Proven problem solving skills.
  • Detailed oriented
  • Ability to speak French is an asset
  • Windows Server administration experience is an asset
  • Applicants extended offers for the position will be required to obtain a RCMP background check
  • Process support requests; maintaining accountability and ownership of incident until resolved
  • Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
  • Install, configure and maintain peripherals and network hardware.
  • Document configurations and operating standards and practices.
  • Implement and monitor security policies.
  • Perform data backup and recovery.
  • Perform hardware and software upgrades as required.
  • Configure and troubleshoot corporate email (Exchange)
  • Must be available for on-call after-hours support
  • Occasional evening and weekend work and some travel necessary
  • Miscellaneous - other duties as required
Education, knowledge and experience required  
  • Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
  • Minimum 2 years related industry experience
  • Solid understanding of recent or latest version of Microsoft Windows (Server 2000/2003/2008)
  • Active Directory user and group administration
  • Experience troubleshooting computer hardware
  • Solid understanding of TCP/IP, networking technologies
  • Experience with email administration (IPSwitch iMail Server, Microsoft Exchange) an asset
Date Added 5/2/2014
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