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|Position Title/Titre du poste
||Bilingual Claims Service Representative (Dedicated Account)
|Job ID/ID Travail
|Postion Reports to [Title]
||Claims Intake Supervisor
||You will provide front-line quality customer services and play an important role in the claims creation process. New claim reports will be received via email, fax, and telephone. You will be available on a phone queue primarily receiving inbound calls. Some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up.
**Please take note that this position is currently located at Yonge and Eglinton. The work location will be CHANGING to Mississauga by August 2013. Candidates must be able to travel to this location.**
|Competencies required to succeed
||•Professional demeanor and strong customer service skills
•Superior communication skills both written and verbal
•Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
•Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
•Ability to work well under pressure and maintain composure in a fast paced and changing environment
•Reliable and punctual
•Ability to work independently with minimum supervision
•Ability to use good judgment and hit the ground running
||•Field new claims reports through a variety of methods, email, telephone, fax.
•Deal with new claims reports and customer inquiries via telephone or other channels, escalating more complex cases to senior levels according to company policies and procedures.
•Generate statistical reports as required.
•Deal with incoming and outgoing correspondence sorting and flagging urgent items, following up for information when required
•Processing and typing form letters or other items as assigned.
•Providing administrative support and assistance when required
•Receive and distribute incoming mail
•Other duties as required in order to meet team objectives
|Education, knowledge and experience required
||•Post secondary education
•Bilingual in English and French required
•Previous insurance experience/exposure is a definite asset as are CIP courses or a willingness to take CIP courses through the Insurance Institute
•Minimum 3 years experience in a customer service/support role required
•Previous experience working on a queue preferred
•Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
•Strong computer skills with an aptitude/ability to learn new software/databases
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