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Business Unit SCM Health Solutions
Region Quebec
Location Montreal
Province Quebec [QC]
Position Title/Titre du poste Coordonnateur, Rapports /Report Coordinator - Cira - Montreal
Job ID/ID Travail 2051
Postion Reports to [Title] Director, Quebec Operations
Role Summary  
The position involves proofing and reviewing reports, which entails checking for grammar and spelling errors, ensuring that all questions asked by the referral source are addressed and that the report is accurate (fact-checking), clear, objective, concise, and defendable. In addition, reviewing reports involves cross-referencing information for accuracy (for example radiological reports, and information being quoted or paraphrased by the author).  The Report Coordinator will perform basic edits to the report, will liaise with the assessor, and will address any inconsistencies with the assessor.  The Report Coordinator also sends the final report to the client and prepares the chart for billing. In addition, this position will involve general administrative duties such as tracking files in the database, following up with external assessors, filing, faxing, scanning and communicating with evaluators when issues arise concerning their report.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks and Credit check.
Competencies required to succeed  
  • Proven ability in a similar role
  • Ability to manage conflicting priorities in a fast-paced environment
  • Strong analytical skills and demonstrated attention to details
  • Demonstrated communication skills (oral and written)
  • Interpersonal skills: external (assessors), internal (superiors), peers and subordinates
  • Professional and client-service oriented
  • Able to work under pressure
  • Initiative and good judgment
  • Knowledge of Medical Terminology
  • Strong working knowledge of Microsoft Office
  • Bilingualism
  • Proofing and formatting all reports for accuracy
  • Ensures the client specifications (mandates) are met and that reports are clear, coherent, objective, concise, and that all questions are answered. Finally conclusion must support report content
  • Must be customer focused i.e. Client complaints call handling, focused in meeting quality and deadlines, being problem solving focused
  • Track reports with external assessors
  • Documenting all the necessary information through computer systems for new records and existing records and update the status of appointments
  • Ensures Evaluator signs off on all final reports prior to them being released to the client
  • Scans final copy to the system
  • Complete the files taking into account the specificities of each client
  • Prepares the chart for billing
  • Coordinate all requests for clarifications from clients
  • Identify and document any gaps or problems encountered and communicate them to his superior in order to ensure optimal customer service
  • Suggest ideas to improve the process
  • Other duties as assigned
Accountabilities [and to whom]  
  • Directly to Director, Quebec Operations
Education, knowledge and experience required  
  • College degree related to health or other relevant degree
  • Medical Transcription Certificate or Medical Terminology, preferred
  • Prior experience in a similar role for at least 2-4  years
  • One year experience in customer service
  • Disability or CSST claims management an asset
What are the key deliverables [short-term/long-term] Ensuring the timely completion, accuracy and dissemination of all reports
Date Added 3/20/2014
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