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Business Unit ClaimsPro
Location Edmonton
Province Alberta [AB]
Position Title/Titre du poste Receptionist/Admin Support - Edmonton
Job ID/ID Travail 1742
Postion Reports to [Title] Office Manager or Branch Manager
Role Summary This role is expected to provide exceptional service to internal and external clients, displaying a superior customer service centric approach. He/she will contribute to the success of the office by providing excellent administrative support to all team members including, but not limited to: Claimspro and RMS Branch Manager, Claimspro Adjusters, RMS Post Loss Department, clients and peers.

This full-time position will be based in our head office located at the Windermere community. In addition to salary, full benefits will be provided at the commencement of employment, i.e., no waiting period.
Competencies required to succeed


  • Professional demeanor and strong customer service & interpersonal skills
  • Excellent organizational skills / ability to prioritize 
  • Strong verbal and written communication
  • Demonstrated attention to detail
  • Action oriented and ability to take initiative
  • Able to work in fast paced, evolving environment with minimal supervision
  • Able to work effectively as part of a team



  • Maintain In/Out board for the building, liaising with the various departments to determine schedules
  • Greet visitors to the office and direct appropriately
  • Answer phones and forward calls in a timely, professional and efficient manner
  • Maintain reception, boardroom and coffee area, ensuring that they are neat and tidy
  • Process and accept courier packages in conjunction with the Mailroom
  • Open and date stamp mail received at reception, in support of the Mailroom
  • Organizing of Boardroom scheduling via Outlook Calendars. Coordinate meals/ refreshments for meetings, and oversee setup and cleanup
  • Ordering of Office Supplies
  • Ordering of Coffee, water and break-room/ coffee area supplies
  • Coordinate Service Requests for office equipment
  • Typing of rush and overflow statements, dictation etc., in support of the Collators
  • Administrative support to Support Team and other corporate functions as needed
  • Setup and maintenance of new RMS Post Loss claims
  • Call and arrange appraisal appointments in conjunction w/ Post Loss Leads/Appraisers Schedule
  • Other duties as assigned
Education, knowledge and experience required


  • Grade twelve diploma
  • A post secondary diploma in Office Administration will be given preference.
  • Previous experience within a dynamic team will be given preference.
  • Minimum of 1 - 2 years experience in an administrative support role is required
  • Previously demonstrated ability to execute high attention to detail
  • Demonstrated ability to manage changing priorities and proven organizational skills
  • Demonstrated behaviors showing initiative behaviors and follow-up skills
  • Demonstrated ability to maintain a high level of confidentiality
  • Demonstrated professionalism and work ethic
  • Proven ability to contribute to and work well within a team environment
  • Intermediate typing and experience with Word, Excel & Outlook skills are required
  • All other computer applications –must have the aptitude and ability to learn as required

Date Added 8/15/2013
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