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Business Unit ClaimsPro
Location St-John's
Province Newfoundland/Terre-Neuve [NF][T.-N.]
Position Title/Titre du poste Multiline Claims Adjuster (Intermediate-Senior level) - St-John's, Nfld
Job ID/ID Travail 1850
Postion Reports to [Title] Branch Manager, St-John's
Role Summary Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and adjusting of either Property or “All Lines” claims, either at Intermediate or Senior level. Furthermore, he/she will provide SCM standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies and standards as well as initiates and follows-up on business development opportunities. Other duties as required.
Competencies required to succeed • Excellent knowledge of large property and commercial losses
• Good interpersonal skills
• Ability to negotiate
• Ability to prioritize
• Works effectively in teams
Responsibilities • Prompt contact and followup with policy holders and claimants
• Investigate the cause and report to clients with solid recommendation.
• Scope and establish quantum of damages.
• Negotiate fair and satisfactory settlements
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
Education, knowledge and experience required
  • A combination of education and experience equivalent to a University degree with 10+ year’s experience insurance claims adjuster. 
  • Adjuster’s license, CIP or working towards obtaining CIP designation
  • Ongoing commitment to education and learning.
  • Effective analytical skills, including identification of cause and effect dynamics
  • Good investigative manner
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information


Advanced communication skills including:

  • Effective written skills including those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
  • Strong commitment to ongoing education and learning.
Date Added 11/22/2013
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