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Business Unit ClaimsPro
Region Western
Location Duncan
Province British Columbia/Colombie-Britannique [BC][C.-B.]
Position Title/Titre du poste Telephone Adjuster - Duncan
Job ID/ID Travail 1789
Postion Reports to [Title] Branch Manager/District Manager
Role Summary This role involves the telephone adjudication of auto and/or property claims with a focus on the delivery of high quality, customer service oriented adjusting services within a critically fast paced environment driven by external events, often catastrophic in nature.

This is a full-time position that attracts company benefits immediately upon date of hire - extended health care, dental coverage, RRSP matching, etc.
Competencies required to succeed
  • Good communication skills
  • Excellent telephone manner
  • Excellent interpersonal skills demonstrated through a positive attitude and team player attributes
  • Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
  • Ability to work in a fast-paced, high pressure environment
  • Ability to apply logic and reasoning to resolve problems
  • Ability to comprehend and interpret policy/contract wording
  • Investigate, negotiate, and settle claims in a fair and consistent manner.
  • Secure information from insured’s, third parties, witnesses, and service providers.
  • Interpretation of police reports, repair invoices, and various other documents to bring the claim to resolution.
  • Assess and evaluate coverage as it applies to the details of the loss.
  • Prioritize workload and provide superior customer service.
Education, knowledge and experience required
  • Completed post-secondary education or equivalent experience.
  • 1 to 3 years' previous adjusting experience.
  • Holder of or eligible to hold at least Level 1 Adjuster License in British Columbia (completion of C11, or passed GIE exams) 
  • Must be prepared to enroll in and complete the CIP curriculum within the specified timeline.
  • Strong computer skills with an aptitude/ability to learn
  • Working knowledge of Microsoft Office including Word, Excel, and Outlook
Date Added 9/26/2013
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