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||British Columbia/Colombie-Britannique [BC][C.-B.]
|Position Title/Titre du poste
||Telephone Adjuster - Duncan
|Job ID/ID Travail
|Postion Reports to [Title]
||Branch Manager/District Manager
||This role involves the telephone adjudication of auto and/or property claims with a focus on the delivery of high quality, customer service oriented adjusting services within a critically fast paced environment driven by external events, often catastrophic in nature.
This is a full-time position that attracts company benefits immediately upon date of hire - extended health care, dental coverage, RRSP matching, etc.
|Competencies required to succeed
- Good communication skills
- Excellent telephone manner
- Excellent interpersonal skills demonstrated through a positive attitude and team player attributes
- Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Ability to work in a fast-paced, high pressure environment
- Ability to apply logic and reasoning to resolve problems
- Ability to comprehend and interpret policy/contract wording
- Investigate, negotiate, and settle claims in a fair and consistent manner.
- Secure information from insured’s, third parties, witnesses, and service providers.
- Interpretation of police reports, repair invoices, and various other documents to bring the claim to resolution.
- Assess and evaluate coverage as it applies to the details of the loss.
- Prioritize workload and provide superior customer service.
|Education, knowledge and experience required
- Completed post-secondary education or equivalent experience.
- 1 to 3 years' previous adjusting experience.
- Holder of or eligible to hold at least Level 1 Adjuster License in British Columbia (completion of C11, or passed GIE exams)
- Must be prepared to enroll in and complete the CIP curriculum within the specified timeline.
- Strong computer skills with an aptitude/ability to learn
- Working knowledge of Microsoft Office including Word, Excel, and Outlook
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