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Business Unit ClaimsPro
Region Corporate
Location Edmonton
Province Alberta [AB]
Position Title/Titre du poste Client Services Key Account Coordinator
Job ID/ID Travail 1944
Role Summary Provide administrative support to the Client Services Group in preparing data for client reports, and centralized administration of large insurer client programs.
Competencies required to succeed • Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements.
• Teamwork - must genuinely intend to work cooperatively with others;
• Adaptability – embraces change and demonstrates a willingness to learn
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner
Responsibilities • Assist with on boarding of new insurer clients
• Assist with the creation and maintenance of client guidelines
• Manage the centralization of claims intake and triage by distributing claim creation tasks to the appropriate branches
• Centralized Payment Desk responsibilities
• Preparation of data and tracking data for client pricing models
• Communicating with IT to ensure that all aspects of client account set up are in place
• Assist with providing training and ongoing support for Client Access
• Subject matter specialist on use and administration of client claims management systems
• Regular preparation of client specific data for client operational reports
• Production of monthly, quarterly and yearly client operational reports
• Assist internal stakeholders with client related procedural issues and protocol
• Perform account/file reviews to determine operational compliance
Education, knowledge and experience required • Post secondary education
• Insurance industry experience/exposure preferred
• Previous experience/exposure to desktop adjusting an asset
• 1 to 3 years experience in a customer service/support role required
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
Date Added 1/30/2014
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