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Business Unit Cira
Region Western
Location Vancouver
Province British Columbia/Colombie-Britannique [BC][C.-B.]
Position Title/Titre du poste Vice President, Operations & Business Development (Western)
Role Summary Overall accountability and responsibility for IMA Ontario (QC/West) Division operations including: developing/implementing policies/procedures/services and best practices; driving client relations; budgeting and monitoring growth & financial profitability; controlling costs; legislation expert; division workflow development, facility compliance with PIPEDA (or similar) and customer requests; daily management; and metric reporting/monitor to ensure future strategic direction is achieved.
Competencies required to succeed • Management abilities - proven ability to manage and direct a large team; including all aspects of performance appraisal and management
• Business Acumen - Proven ability to control and review costs, and build efficiencies to exceed budget requirements
• Ability to assist with Sales/Marketing initiatives, locally and nationally, including mining and analyzing data for presentations & attendance at client functions
• Ability to effectively work with health professionals, including onboarding and resolving issues
• Excellent verbal and written communication skills and excellent command of the English language
• Committed to delivering consistently exceptional client service
• Well-developed interpersonal skills and collaborative approach are crucial
• Ability to “think outside the box”
• Demonstrated ability to work autonomously while managing multiple timelines and objectives successfully
• Strong relationship building skills, external (assessors, customers, internal (superiors), peers and subordinates
Responsibilities • Works with the Senior Vice President, National Operations in the translation of the corporate strategic business plan into a vision and plan for operations
• Leads their regional business team in the creation and development of the annual operational business plan and budget, to meet the strategic goals and objectives of the company.
• Ensures targets and financial success are tracked and targeted against the business plan
• Manages employees and ensures metrics/KPI are measured and met
• Ability to understand and train all roles within the division
• Ensures quality parameters are attained
• Develops and maintains strong relationships with the various branches and clients and ensures client services are maximized
• People management (administration) . . . . .
• Works across all regions, in conjunction with other regional directors to ensure operational synergies are maximized
• Other duties as assigned.
Accountabilities [and to whom] • Effective leadership of the regional operations group and ability to work with national processes
• Operational effectiveness and efficiency – Senior National Vice President, Operations
• Profit and Loss (regional operations) - Senior National Vice President, Operations
Education, knowledge and experience required • BA degree required or Post-Secondary Education with Business, Medical or Legal focus
• Significant direct Industry experience (8-10+ years)
• Direct experience at servicing clients
• Proven experience in onboarding new staff, developing training plans and measuring KPI
• Previous experience within insurance, provincial auto/WSIB/WCB legislation, disability case management or legal experience required
• Experience in developing roles and performing job evaluations
• Proficient in MS Office (Word, Excel, Outlook, and Power Point)
• Management and operational experience
• Willingness to some national travel when required
• Must be flexible to work outside regular business hours as required
• Exposure to databases and client information tracking systems an asset
• Previous experience with insurance would be considered as an asset
What are the key deliverables [short-term/long-term] • Build and maintain a yearly budget
• Respect budget and monitor results monthly; adjust business operations as required to meet and exceed budget
• Develop Cira medical services operational strategy in accordance to the strategic goals
• Ensure that the overall quality of Cira medical services operations exceeds all client SLA’s and in accordance with CARF/ISO/PIPEDA/other standards
• Provide operational support to all aspects of Regional operation, Sales & Marketing teams and National operation as required
• Initiate, implement and support new processes/protocols
• Be an active member of the management team & provide bi-monthly updates for the management report
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