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Business Unit ClaimsPro
Region Corporate
Location Toronto
Province Ontario [ON]
Position Title/Titre du poste Client Services Key Account Manager - one year contract position
Job ID/ID Travail 1645
Role Summary Working within a team environment, the Client Services Key Account Manager will be responsible to coordinate account management relating to assigned key Insurer clients.

*This is a one year contract position*

Competencies required to succeed • Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders
• Presentation Skills – the ability to formulate concepts and present opportunities to clients and internal partners in a clear and concise manner
Responsibilities • Set up, recommend and administer design and on boarding of new client accounts
• Administer and maintain client guidelines
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Integration of Third Party Vendor and Client claims management systems
• Oversee internal file protocol reviews in conjunction with ClaimsPro QA
• Continuously work to enhance relationships with Insurer clients
Education, knowledge and experience required • CIP and/or University Degree
• 7-10 Years multi lines claims adjusting experience
• Previous Supervisory experience
• Knowledge and experience of Property and Casualty Insurer structure, procedures and practices
• Proficient in Excel, Power point
Date Added 5/14/2013
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