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|Position Title/Titre du poste
||Telephone Adjuster (Auto Claims) - Calgary
|Job ID/ID Travail
|Postion Reports to [Title]
||This role involves the telephone adjudication of auto claims with a focus on the delivery of high quality, customer service oriented adjusting services within a critically fast paced environment driven by external events, often catastrophic in nature.
|Competencies required to succeed
||• Good communication skills
• Excellent telephone manner and customer service sense
• Excellent interpersonal skills demonstrated through a positive attitude and team player attributes
• Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to work in a fast-paced, high pressure environment
• Ability to apply logic and reasoning to resolve problems
• Ability to comprehend and interpret policy/contract wording
||• Investigate, negotiate, and settle claims in a fair and consistent manner.
• Secure information from insured’s, third parties, witnesses, and service providers.
• Interpretation of police reports, repair invoices, and various other documents to bring the claim to resolution.
• Assess and evaluate coverage as it applies to the details of the loss.
• Prioritize workload and provide superior customer service.
|Education, knowledge and experience required
||• Completed post-secondary education or equivalent experience.
• 1 to 3 years' previous adjusting experience.
• Possesses at least Level 1 Adjuster's license.
• Strong computer skills with an aptitude/ability to learn
• Working knowledge of Microsoft Office including Word, Excel, and Outlook
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