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Business Unit ClaimsPro
Region Central
Location Markham
Province Ontario [ON]
Position Title/Titre du poste Branch Manager, Markham
Role Summary So, you currently work in the insurance industry in claims/branch management. You’re passionate about your work and you’re looking to take your career to the next level by tapping into your potential. If this sounds like you, then you could be the Branch Manager we’re looking for to lead the charge in our Markham location.

When you join the Claimspro team, you’re joining a thriving and expanding network of innovators and trailblazers at Canada’s largest independent adjusting company. We’re experienced in general and specialized claims adjustment services, and have more than 90 branches from coast to coast. Yes we’re a big player in the industry and by joining our team you’ll stand out and be recognized as a national leader in your field. In taking up the challenge of managing the Markham team, you will be leading the largest branch in Claimspro. Together with your team of two managers and a supervisor you will work to grow revenue and deliver high quality service in our prominent branch.

The Branch Manager will actively manage the branch’s dynamics which involves leading and managing staff, proactive customer contact with respect to quality and service issues while building the individual business reputation, training and development of staff and overseeing efficiency of operations.
Competencies required to succeed Business Acumen

• Demonstrates a thorough understanding of SCM’s business. Administers human, financial material, and information resources in a manner that instills trust and accomplishes the organization’s mission, vision and goals.

Team Leadership

• Develops effective, highly-motivated individuals and teams to achieve common goals. Inspires, motivates and guides others toward goal accomplishments.
• Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Respects, acknowledges and recognizes the contributions of each individual.

Achievement Orientation

• Works to achieve results and improve individual and organizational contributions.
• Demonstrates initiative and resourcefulness to achieve desired goals and objectives.
• Strives for excellence. Brings issues to a close in a timely manner. Strives to continuously move the organization forward while effectively and efficiently maximizing the use of resources.

Service Orientation

• Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.

Relationship Building

• Builds long-term and on-going relationships and clients, stakeholders and partners, both internally and externally. Develops contacts and relationships to further growth and to achieve results.
• Actively listens to what others have to say and responds in a clear, concise and diplomatic manner. Is self aware, perceptive and sensitive to the attitudes, feelings and concerns of others.


• Communicates effectively in conversation and in writing with a broad range of stakeholders, including employees, clients, and shareholders.
Responsibilities Business Development
• Responsible for meeting business development objectives as set out by the Corporation

• Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
• Special projects as assigned by management
• Responsible for the communication of corporate policies and ensuring compliance
Education, knowledge and experience required • University degree/college diploma preferred or equivalent business experience.
• CIP / FCIP designation or actively pursuing and/or nearing completion of same.
• Minimum of 10 years claims adjusting experience with experience at the management level
• Field Claims adjusting experience required.
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong commitment to ongoing education and learning
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