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Business Unit SCM Health Solutions
Region Western
Location Vancouver
Province British Columbia/Colombie-Britannique [BC][C.-B.]
Position Title/Titre du poste Clinical Director, RN
Job ID/ID Travail 2063
Role Summary  
The Clinical Director, RN  is knowledge-based, and incorporates skills, abilities and experience to successfully carry out the processes of collecting and analyzing information, developing and managing a plan of service that is mutually agreed to by the client or its’ representative. Communication and client education are key elements in linking the processes with the client, and linking the client with the appropriate assessments. The Clinical Director, RN is responsible for coordinating all files within a timely manner, with accurate recommendations and within customer guidelines and expectations. This entails full file review from start to completion as well as delivery to the client for all product lines including but not limited to Property and Casualty, Employer, Life and Health and Med – legal files. The Clinical Director, RN will also ensure optimum report quality within all functional areas wherein the conclusions are consistent with the report content, medical-based evidence, and within the scope of the assessor’s expertise; as escalated when appropriate. In addition, the Clinical Director, RN will assist with implementation, management and operation of occupational health services.
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks and Credit check.
Competencies required to succeed  
  • Ability to participate as an effective team member, and to support departmental, and organizational goals and objectives
  • Ability to work independently, and respond to multiple changing demands and deadlines, with demonstrated ability to work under pressure of competing demands
  • Superior communication skills
  • Strong working knowledge of medical terminology
  • Ability to interpret and apply appropriate legislation within each respective market
  • IME experience preferred
  • Highly organized and extremely detail oriented
  • Strong relationship building skills, both external (assessors and customers) and internal
  • Ability to interpret and apply appropriate legislation
  • Ability to manage conflicting priorities in a fast paced environment with proven prioritization skills
  • Knowledge of occupational health services
  • Strong multi-tasking skills
  • Strong problem solving skills
  • Conflict resolution experience
  • Excellent computer skills
  • Ability to increase knowledge through continued education
  • Triage referrals for all product lines
  • Responsible as the single point of contact and support, for the life of the file, and able to liaise with clients as needed or required
  • Determine assessment approach and assign Intake Administrator, Case Administrator or Medical Specialists accordingly
  • Delegate duties and tasks to appropriate Pod member
  • Abide by applicable legislation with regards to SABS, and PPHIDA
  • Provide accurate client recommendations within customer guidelines and expectations
  • Liaise with the Operational department to ensure the highest level of customer satisfaction across the life cycle of the referral
  • Responsible for ensuring optimum report quality within all functional areas including the following:
Consistency between the report content and provided file documentation
Sufficient and appropriate content with regards to the purpose of the assessment and the referral questions
Client expectations are addressed within the assessment process
The overall content of the report conforms with all applicable legislative requirements
The conclusions are consistent with the report content, medical-based evidence and, and within the scope of the assessor’s expertise
  • Provide exceptional customer service
  • Looks for opportunities to introduce additional services or value added components of services to customers
  • Provide feedback to the Medical Director and assessor management team
  • Other duties as assigned
Education, knowledge and experience required  
  • Duly trained regulated health care professional, licensed by the Health Professional’s respective college
  • Registered Nurse
  • Clinical Coordination or Case Management experience
  • 3 year minimum of IME experience
  • 3 years of related clinical experience preferred
  • Excellent command of the English language (written and verbal
Date Added 3/26/2014
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