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Business Unit SCM Insurance Services
Region Corporate
Location Edmonton
Province Alberta [AB]
Position Title/Titre du poste Technical Support Analyst
Role Summary SCMTech, a division of SCM Insurance Services (http://www.scm.ca), is looking for a Technical Support Analyst to join its Edmonton, AB team. Applicants should work well in a fast paced environment and have proven organizational and prioritization skills.

Competencies required to succeed * Familiarity with networking hardware and software within a Microsoft Windows environment.
* Outstanding interpersonal skills;
* Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
* Organizational skills to perform scheduled tasks.
* Demonstrated ability to be a contributing member within a cross functional team environment.
* Proven problem solving skills.
* Detailed oriented
* Ability to speak French is an asset
* Windows Server administration experience is an asset
* Applicants extended offers for the position will be required to obtain a RCMP background check

Responsibilities Responsibilities:
* Process support requests; maintaining accountability and ownership of incident until resolved
*Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
* Install, configure and maintain peripherals and network hardware.
* Document configurations and operating standards and practices.
* Implement and monitor security policies.
* Perform data backup and recovery.
* Perform hardware and software upgrades as required.
* Configure and troubleshoot corporate email (Exchange)
* Must be available for on-call after-hours support
* Occasional evening and weekend work and some travel necessary
* Miscellaneous other duties as required
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